Bryan Sena
Clovis,NM
Summary
Experienced with operational oversight and team leadership, ensuring streamlined processes and high productivity. Utilizes strategic planning to drive efficiency and improve workflow. Track record of fostering collaboration and delivering results in dynamic environments.
Overview
16
16
years of professional experience
Work History
Senior Operations Lead
PepsiCo
Clovis, NM
05.2021 - Current
- Reviewed and analyzed inventory reports to identify areas of improvement in the warehouse.
- Directed daily activities and workload for warehouse team to achieve output goal requirements.
- Performed weekly cycle counts to keep accurate inventory records.
- Oversee warehouse job functions to meet on-time delivery needs.
- Supervised, scheduled and trained staff to drive safe and efficient operation of warehouse and delivery functions.
- Used forklifts and pallet jacks to transport items to staging areas or into truck.
- Disposed of damaged or defective items.
- Payroll.
- Oversee daily operations, ensuring adherence to safety and quality standards.
- Facilitated regular team meetings to communicate objectives, address challenges, and align operational goals effectively.
Warehouse Loader
PepsiCo
Clovis, NM
01.2019 - 05.2021
- Determined appropriate loading configuration, taking into account stop order, product mix and routing.
- Supplied orders by pulling materials, packing boxes and placing orders in staging or delivery area.
- Read orders to determine catalog numbers, sizes and quantities of merchandise.
- Loaded product into truck on via pallet jack or forklift.
- Organized loading dock and loaded customer orders accurately per route sequence and dispatched time.
- Labeled packages with correct addresses prior to loading onto trucks.
- Followed proper lifting techniques to safely move heavy product.
- Inspected product load for accuracy and safely moved it around warehouse and facility to ensure timely and complete delivery.
Merchandiser
PepsiCo
Clovis, NM
12.2017 - 01.2019
- Developed and drove merchandise assortments, aligning to overall department strategy.
- Interacted with other teams, improving seasonal performance and driving best practices.
- Collaborated with store managers to ensure compliance with corporate guidelines.
- Examined stock, verifying conformance to quality standards.
- Drove customer service through integrity of merchandising and accuracy of product placement and signage.
- Maintained product rotation by checking expiration dates or damage to ensure freshness and quality.
- Implemented store layout changes, including the addition of new fixtures.
- Used hand trucks and pallet jacks for maneuvering products throughout store.
Consumer Loan Specialist
Sun Loan & Tax Service
Clovis, NM
09.2015 - 10.2017
- Guide customers through the process of setting up a personal loan that adheres to their monthly budget.
- Effectively communicate with customers to build a healthy rapport, gain customer satisfaction, and future referrals.
- Interview applicants to collect information concerning their financial needs, objectives, and status.
- Demonstrated success in overseeing loan applications from start to finish.
- Processed loan applications, reviewed credit reports, and made loan decisions.
- Assessed and evaluated customer needs to offer appropriate loan products.
- Analyzed applicants' financial status and credit and property evaluations to determine feasibility of granting loans.
- Answered customer inquiries involving rates, products and loan application status to provide quality customer service.
- Processed customer payments and negotiated payment arrangements for delinquent loans.
- Assembled and compiled insurance forms, loan forms and tax receipts for loan closings.
- Reviewed loan agreements to verify completeness and accuracy.
- Understood and interpreted complex loan documents and regulations.
- Contacted borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.
- Maintained and reviewed account records, updating and recategorizing them according to status changes.
Technical Support
Restaurant Technology Services
Clovis, NM
12.2011 - 07.2015
- Memorize all company products and services to answer customer questions quickly and efficiently.
- Adept at handling various calls on various issues in a timely manner.
- Work with owner operators, managers, and onsite technicians.
- Handled customer complaints and escalated issues according to procedures.
- Troubleshot issues on device-specific problems, network performance and internet connectivity.
- Supported customers and colleagues with catered technical advice.
- Analyzed customer data to identify trends.
- Supported full range of network hardware and operating systems in customer base.
- Used proactive monitoring procedures and tools to identify problem-prevention opportunities.
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.
Laborer
Combs Surface Solution
Portales, NM
05.2010 - 10.2011
- Place carpet and tile in both commercial and residential buildings.
- Repair or replace damaged carpet and tile.
- Removed waste and damaged equipment from work areas to prevent accidents.
- Unloaded equipment from trucks and transported materials to various site locations.
- Used protective clothing and safety equipment according to industry regulations.
- Worked collaboratively in diverse environment with various employees.
Education
High School -
Clovis High School
Clovis, NM05.2008
Skills
- Time management
- Customer service
- Management skills
- Problem-solving
- Adaptability
- Dependability
- Inventory Records
- Database Documentation
- Operational Efficiency and Safety
- Forklift Operation
- Warehouse operations
- Inventory coordination
Timeline
Senior Operations Lead
PepsiCo
05.2021 - Current
Warehouse Loader
PepsiCo
01.2019 - 05.2021
Merchandiser
PepsiCo
12.2017 - 01.2019
Consumer Loan Specialist
Sun Loan & Tax Service
09.2015 - 10.2017
Technical Support
Restaurant Technology Services
12.2011 - 07.2015
Laborer
Combs Surface Solution
05.2010 - 10.2011
High School -
Clovis High School