Richard Beecher
O'Fallon,MO
Summary
Driven by a desire for excellence, I advanced from Configuration Technician 1 to Senior Operations Lead at Ingram Micro, mastering point of sale configuration and fostering teamwork. My strategic planning and problem-solving abilities significantly enhanced efficiency and training processes, showcasing my dedication to continuous improvement and effective leadership.
Overview
4
4
years of professional experience
Work History
Senior Operations Lead
Ingram Micro
10.2022 - 04.2024
- Oversaw day to day operations to ensure the facility ran smoothly and efficiently.
- Reviewed the needs of each department with their respective leads to facilitate adequate utilization of the available resources.
- Analyzed and determined which problem required escalation to upper level management.
- Assumed the duties of supervisor on an interim basis as needed.
Configuration Technician Level 3
Ingram Micro
04.2022 - 10.2022
- Provided extensive knowledge of the various configuration methods for point of sale terminals.
- Served as the primary trainer for newly hired employees.
- Improved our training process to increase the efficacy of less experienced technicians.
- Investigated problems too complex for the average technician and used my understanding of troubleshooting to resolve them.
Configuration Technician Level 2
Ingram Micro
04.2021 - 04.2022
- Completed training in order to handle cases of exceptional complexity.
- Optimized personal workflow by establishing a consistent order of operations when configuring point of sale terminals.
- Assisted the department lead with the implementation of new processes.
Configuration Technician Level 1
Ingram Micro
01.2020 - 04.2021
- Completed on the job training in order to move on to more complex terminals.
- Downloaded various operating systems on to point of sale terminals.
- Kept orders organized through the company's order tracking system.
Education
High School Diploma -
Francis Howell Central High School
Saint Charles, MO06.2018
Skills
- Warehouse Operations
- Delegation
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
- Problem-solving abilities
- Relationship Building
- Strategic Planning
- Professional Demeanor
Timeline
Senior Operations Lead
Ingram Micro
10.2022 - 04.2024
Configuration Technician Level 3
Ingram Micro
04.2022 - 10.2022
Configuration Technician Level 2
Ingram Micro
04.2021 - 04.2022
Configuration Technician Level 1
Ingram Micro
01.2020 - 04.2021
High School Diploma -
Francis Howell Central High School
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