Keanu Chung

• Planned and dispatched a fleet of 40 drivers, including company western 11 drivers, owner operators, local drivers, and regional drivers.
• Trained and mentored the new driver managers on proper company SOPs (standard operating procedures)
• Facilitated the seating/placement of tractors and trailers in different areas.
• Identified processes/procedures that were ineffective and developed solutions to improve them.
• Procured broker freight in areas where freight was short. Negotiated revenue on broker loads.

• E-6 (Staff Sergeant) in the Oregon National Guard. Currently a squad leader, responsible for the success or failure of 9-12 personnel.
• Served on a deployment to Kosovo from January 2020 to December 2020.
• Maintained accountability of assigned personnel, weapons, and sensitive items.
• Mentors the younger enlisted soldiers by sharing knowledge and skills that were learned through other leaders and experiences.

• Driver manager.

- Mentored and guided drivers to successfully pick up and deliver freight on time to their respected customers.

- Made fuel decisions daily that were the most cost-efficient, according to the market.

- Maintained driver readiness and equipment maintenance of a fleet.

-Tactfully communicated with the planners and customer service team to ensure team success.

• Logistics planner.

- Planned freight/orders on equipment coming into a specific geographical area.

- Planned based on availability and the utilization of equipment.

- Forecasted/Counted the units/tractors coming into different geographical areas in order to keep the trucks moving.

• Customer service representative.

- Communicated with different customers to reschedule loads when necessary.

- Booked loads with customers if freight markets were short.

• Communicated with customers and resolved disputes, tickets, and any issues that were present.
• Frequently demonstrated patience and communication skills when resolving product and consumer complaints.