Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
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Henry Liang

Diamond Bar,CA

Summary

Ambitious and hardworking with a passion for fitness and health. Proven track record in team leadership, customer satisfaction, and operational excellence.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Operations Lead

New York University Athletics
New York, NY
01.2026 - Current
  • Led team to ensure adherence to operational processes and procedures, enhancing overall efficiency and effectiveness.
  • Facilitated communication and resolved escalated issues between patrons, staff, and administrative personnel.
  • Provided guidance to staff members to ensure they have the necessary resources, training, and support to carry out their roles successfully.
  • Monitored and ensured customer satisfaction by preemptively taking action.

Floor Associate

New York University Athletics
New York, NY
08.2025 - 12.2025
  • Engaged with customers, delivering professional and polite support to address service needs.
  • Maintained safe, clean, and organized environment by adhering to protocols and guidelines.
  • Collaborated with teammates to facilitate smooth event operations.

Education

Bachelor of Science - Media, Cultures, And Communication

New York University
New York, NY
12-2027

Skills

  • Leadership
  • Customer service
  • Effective communication
  • Operational efficiency
  • Conflict resolution
  • Project management

Certification

  • Adult and Pediatric First Aid/CPR/AED

Languages

Chinese (Mandarin)
Professional Working

Interests

  • Bodybuilding
  • Health and Wellbeing

Timeline

Operations Lead

New York University Athletics
01.2026 - Current

Floor Associate

New York University Athletics
08.2025 - 12.2025

Bachelor of Science - Media, Cultures, And Communication

New York University