Ambitious and hardworking with a passion for fitness and health. Proven track record in team leadership, customer satisfaction, and operational excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Operations Lead
New York University Athletics
New York, NY
01.2026 - Current
Led team to ensure adherence to operational processes and procedures, enhancing overall efficiency and effectiveness.
Facilitated communication and resolved escalated issues between patrons, staff, and administrative personnel.
Provided guidance to staff members to ensure they have the necessary resources, training, and support to carry out their roles successfully.
Monitored and ensured customer satisfaction by preemptively taking action.
Floor Associate
New York University Athletics
New York, NY
08.2025 - 12.2025
Engaged with customers, delivering professional and polite support to address service needs.
Maintained safe, clean, and organized environment by adhering to protocols and guidelines.
Collaborated with teammates to facilitate smooth event operations.
Education
Bachelor of Science - Media, Cultures, And Communication
New York University
New York, NY
12-2027
Skills
Leadership
Customer service
Effective communication
Operational efficiency
Conflict resolution
Project management
Certification
Adult and Pediatric First Aid/CPR/AED
Languages
Chinese (Mandarin)
Professional Working
Interests
Bodybuilding
Health and Wellbeing
Timeline
Operations Lead
New York University Athletics
01.2026 - Current
Floor Associate
New York University Athletics
08.2025 - 12.2025
Bachelor of Science - Media, Cultures, And Communication