Brittany Lanier
Albuquerque,NM
Summary
Proven team collaborator and detail-oriented professional, adept in MS Office and office administration, significantly enhanced customer satisfaction and operational efficiency at The Range Cafe. Skilled in managing complex databases and legal documentation, I excel in fast-paced environments, demonstrating exceptional communication skills and a professional demeanor.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host/Hostess
The Range Cafe
02.2024 - Current
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Administrative Assistant
Department of Corrections
02.2022 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Business
University of New Mexico
Albuquerque, NM05.2026
Family Law
Blackstone Career Institute
Allentown, PA10.2022
Legal Assistant/Paralegal
Blackstone Career Institute
Allentown, PA05.2022
Skills
- Telephone reception
- Team Collaboration
- Detail Oriented
- Exceptional communication
- Multitasking proficiency
- Professional Appearance
- Proficient in MS Office
- Document filing
- Legal jargon knowledge
- Records Management
Certification
- Certified Legal Assistant/Paralegal, Blackstone Career Institute, May 2022
- Certified Legal Assistant/Family Law, Blackstone Career Institute, October 2022
Timeline
Host/Hostess
The Range Cafe
02.2024 - Current
Administrative Assistant
Department of Corrections
02.2022 - 12.2023
Business
University of New Mexico
Family Law
Blackstone Career Institute
Legal Assistant/Paralegal
Blackstone Career Institute
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