BRITTANY LENAIR
Cedar Hill,TX
Summary
Public relations and communications professional with a background in shaping executive messaging, building media outreach, and supporting publicity campaigns that drive visibility. Combines client relations, crisis communication, and frontline service experience to manage audiences, resolve concerns, and deliver clear, timely messaging. Brings a strong track record of translating complex information into audience-ready communication across customer, stakeholder, and media settings.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Flight Attendant
DELTA AIR LINES
Atlanta, GA
01.2023 - Current
- Delivered consistent customer experiences and represented the brand through frontline service, policy communication, and guidance on service expectations to diverse audiences.
- Delivered clear public and emergency communications with message adjustments for routine, time-sensitive, and urgent situations.
- Resolved customer concerns and operational disruptions through sound judgment, conflict resolution, and solutions-focused communication.
- Ensured effective communication, operational efficiency, and regulatory compliance through collaboration with culturally diverse teams, enhancing overall customer experience.
- Demonstrated professionalism and composure while adhering to emergency procedures and critical instructions under pressure.
REALTOR / Real Estate Sales Professional
COLDWELL BANKER
Atlanta, GA
01.2021 - Current
- Managed client relationships throughout residential real estate transactions, providing market education and strategic guidance to support client decision-making.
- Developed property marketing and digital content strategies to boost visibility and engage prospective clients.
- Applied brand storytelling and audience-focused communications to market properties, build professional visibility, and support client acquisition.
- Conducted market, property, and competitive research and translated complex market, contractual, and transaction information into clear client communications.
- Coordinated communications among clients and stakeholders, ensuring timely documentation and adherence to transaction deadlines.
Founder & Public Relations Strategist
LENAIR MEDIA & CO.
Atlanta, GA
01.2018 - 01.2020
- Founded and managed a boutique public relations and communications company providing media relations, strategic communications, brand positioning, digital publicity, reputation management, and content strategy.
- Developed and executed integrated PR, media relations, brand communications, and publicity strategies aligned with client objectives, target audiences, brand culture, and positioning.
- Managed client accounts and publicity campaigns from strategy through execution, overseeing deliverables, timelines, media coordination, stakeholder relationships, and agency operations.
- Wrote and distributed press releases, media pitches, editorial content, and publicity materials; developed press kits including company profiles, executive bios, fact sheets, key messaging, and editorial assets to enhance client visibility.
- Built targeted media lists and relationships with journalists, editors, publications, digital outlets, influencers, and industry contacts.
- Pitched purpose-driven client stories, securing digital media placements, editorial features, interviews, and publication opportunities that elevated client brand narratives within targeted audiences.
- Developed key messaging and media angles that transformed client objectives into compelling stories, enhancing media engagement and audience connection.
- Conducted market, competitor, industry, media, and audience research to identify trends, editorial opportunities, partnerships, and publicity angles.
Administrative Support Team
MACY'S CORPORATION
Atlanta, GA
01.2015 - 01.2019
- Coordinated internal and external communications among employees, management, customers, candidates, and the general public to ensure clear information flow.
- Supported recruiting and onboarding through applicant prescreening, candidate correspondence, interview scheduling, and new-hire documentation.
- Maintained confidential employee, candidate, and operational records while liaising between store teams, management, and support functions to facilitate effective communication.
- Managed daily financial administrative functions, including vault reconciliation and cash-handling responsibilities, to ensure accurate financial reporting.
Public Relations Assistant
JONES BUSINESS COMMUNICATIONS & CONSULTATIONS
Richmond, VA
04.2014 - 08.2014
- Assisted in developing PR campaigns for business launches, community outreach, professional branding, and organizational visibility; supported event marketing, media outreach, and targeted media-list management.
- Conducted audience and market research while cultivating client relationships to inform strategic recommendations and drive business development initiatives.
- Researched target markets, competitors, and industry trends to inform communications and business strategy, enhancing alignment with organizational culture and brand image.
Media Relations / Marketing / Public Relations Intern
CAROL MODA CREATIVE PR
Miami, FL
06.2013 - 12.2013
- Developed targeted media lists, supporting media relations, brand development, event promotion, and PR campaign execution to optimize outreach efforts.
- Conducted media research and outreach, establishing relationships with journalists, fashion publications, PR boutiques, and industry contacts to enhance brand visibility.
- Researched industry trends, media opportunities, and target audiences, informing strategic publicity initiatives to align with market demands.
Freelance Journalist / Public Relations & Marketing Intern
OPLUENT PUBLIC RELATIONS & EVENT MANAGEMENT FIRM
Dallas, TX
06.2012 - 01.2013
- Coordinated media communications and developed editorial and promotional content to maximize publicity and reach target audiences.
- Supported PR campaigns for album releases, promotional events, seminars, and community outreach, enhancing public engagement.
- Assisted with event publicity and media coordination, ensuring successful execution of promotional planning for special events.
Education
Master of Arts - Public Relations
Full Sail University
Winter Park, FL12-2016
M.D. - Entertainment Business
Full Sail University
Winter Park, FL01-2014
Skills
Personal Information
Title: PUBLIC RELATIONS | STRATEGIC COMMUNICATIONS | MEDIA RELATIONS | BRAND STRATEGY
Certification
Licensed Georgia Real Estate Salesperson / REALTOR | Licensed 2021
Timeline
Flight Attendant
DELTA AIR LINES
01.2023 - Current
REALTOR / Real Estate Sales Professional
COLDWELL BANKER
01.2021 - Current
Founder & Public Relations Strategist
LENAIR MEDIA & CO.
01.2018 - 01.2020
Administrative Support Team
MACY'S CORPORATION
01.2015 - 01.2019
Public Relations Assistant
JONES BUSINESS COMMUNICATIONS & CONSULTATIONS
04.2014 - 08.2014
Media Relations / Marketing / Public Relations Intern
CAROL MODA CREATIVE PR
06.2013 - 12.2013
Freelance Journalist / Public Relations & Marketing Intern
OPLUENT PUBLIC RELATIONS & EVENT MANAGEMENT FIRM
06.2012 - 01.2013
Master of Arts - Public Relations
Full Sail University
M.D. - Entertainment Business
Full Sail University