Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brittany Love

Atlanta,GA

Summary

Dynamic customer service professional with experience at Delta Air Lines, adept at active listening and critical thinking. Proven track record in enhancing passenger satisfaction through efficient rebooking and seat assignments. Skilled in data entry and committed to maintaining high standards of service and operational excellence.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Delta Air Lines, Inc
12.2017 - Current
  • Checking in passengers and verifying boarding passes and identification
  • Assisting with seat assignments,upgrades,and special seat request
  • Making boarding announcements and enforcing boarding groups
  • Rebooking passengers during delays,cancellations, or missed connections
  • Follow TSA,FAA, and airline security procedures

Front Desk Receptionist

Beaumont Hospital
04.2018 - 07.2025
  • Managed patient check-in and appointment scheduling using electronic health record systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Coordinated communication between departments to enhance patient flow and satisfaction.
  • Trained new front desk staff on operational procedures and best practices for patient interaction.

Housekeeping Room Attendant

Marriot Hotel
06.2014 - 12.2017

cleaning and sanitizing rooms, bathrooms, kitchens, and common areas

Dusting, vacuuming, mopping, and sweeping floors

Making beds

Reporting damages,maintenance issues, or safety hazards

Washing,drying folding,and organizing linens and towels

Respecting guest privacy and confidentiality

Managing time efficiently to clean assigned areas

Education

No Degree -

South College
Knoxville, TN
05-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Full Professional

Timeline

Front Desk Receptionist

Beaumont Hospital
04.2018 - 07.2025

Customer Service Representative

Delta Air Lines, Inc
12.2017 - Current

Housekeeping Room Attendant

Marriot Hotel
06.2014 - 12.2017

No Degree -

South College