Summary
Overview
Work History
Education
Skills
Section name
Timeline
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BRITTANY L. TAFOYA

Fort Lauderdale,FL

Summary

Customer Service Representative offering over 10+ years of experience derived through positions held in the fast food and call center industries. Customer service professional dedicated to customer satisfaction, motivated to meet, and exceed customer expectations correlating to company success. Having an uncanny ability to establish a rapport with customers and exceed monthly financial goals. Demonstrate strong time management skills and effectively and efficiently prioritized tasks. Proven ability to quickly adapt and learn new concepts and skills.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

EdFinancial Services
Knoxville, TN
11.2022 - 12.2025
  • Assisted with achieving the strategic initiatives and goals for Enrollment Management/Financial Aid.
  • Guided students and parents in the financial aid application process.
  • Answered questions and resolved problems for students regarding financial aid and student accounts.
  • Works closely with students and families on all matters related to the student financial plan.
  • Managed approximately 50+ incoming calls and emails per day from Students.

Collections Agent

Audit Systems Inc.
Clearwater, FL
08.2016 - 05.2019
  • Assist customers in meeting financial obligations to prevent account delinquency.
  • Review and answer questions regarding account information and products.
  • Place outbound phone calls to customers reminding them of payments and account balance.
  • Skillfully analyze customer accounts to determine if accounts are delinquent or in good standing.
  • Continuously exceeded company monthly collection goals.
  • Consult with customers regarding accounts to determine best payment options.

Customer Service

FIS
St. Petersburg, FL
01.2014 - 03.2016
  • Answered inbound customer telephone calls regarding account information and products.
  • Valued customer relationships and earned reputation for conveying outstanding customer service.
  • Consistently valued customer satisfaction through expert resolution of conflicts, issues, and concerns.
  • Advised customers on product options and services.
  • Made requested account updates regarding contact information.
  • Responded to customer inquiries and concerns about products and services, and escalated calls appropriately.

Education

Medical Assistant

U.S. Career Institute
Fort Collins, CO
10-2026

High School Diploma - undefined

Seminole High School

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • HIPPA
  • Adaptability
  • Scheduling Appointments
  • Microsoft
  • Word
  • Outlook
  • Tech savvy
  • Multitasking
  • Reliable
  • Detail oriented

Section name

  • Data Entry
  • Conflict Resolution Expert
  • Account Management
  • Customer Service Oriented
  • Policy Questions
  • Courteous Demeanor
  • Keen problem solver
  • Team Player
  • Energetic Character

Timeline

Customer Service Representative

EdFinancial Services
11.2022 - 12.2025

Collections Agent

Audit Systems Inc.
08.2016 - 05.2019

Customer Service

FIS
01.2014 - 03.2016

High School Diploma - undefined

Seminole High School

Medical Assistant

U.S. Career Institute