Brittany Luisi
Fresh Meadows
Summary
Versatile security specialist with extensive experience in access control, threat assessment, and visitor management. Demonstrates a strong commitment to safety and customer satisfaction by effectively monitoring environments and fostering positive interactions with guests.
Overview
3
3
years of professional experience
Work History
Security Officer
Alliance Building Services
New York
03.2026 - Current
- Greet and check in guests, visitors, and contractors entering the building in a professional and courteous manner.
- Verify visitor identity and authorization by reviewing identification, visitor logs, and access lists.
- Contact residents, tenants, or office personnel to confirm visitor approval before granting access to the building.
- Monitor building entry and exit points to ensure only authorized individuals gain access.
- Conduct routine patrols of the property and common areas to maintain a safe and secure environment.
- Maintain accurate records of guest registrations, deliveries, and visitor activity.
- Respond promptly to inquiries and provide directions or assistance to residents, guests, and employees.
- Observe and report suspicious activity, security concerns, or building maintenance issues to management.
- Coordinate with building staff, security personnel, and emergency responders when necessary.
Maintain a friendly, professional, and positive attitude while delivering excellent customer service and ensuring building security.
Screener
Transportation Security Administration
Orlando
01.2025 - 03.2026
- Screens all commercial airline passengers
- Physical Screening: Performing pat-down searches, conducting property searches of checked or carry-on luggage
- Managing metal detectors
- Utilizes X-ray machines
- Access Control: Monitoring passenger flow and enforcing security regulations at checkpoint entrances and exits
- Public Interaction: Providing directions, answering questions, and maintaining a professional demeanor while managing crowds, noise, and stressed travelers
- Trained to identify and confiscate prohibited items and passenger behavior
- ETD machines, BLS machine
- Handle customer complaints
- Detect inside threat
- Knowledge of PowerPoint
- Welcoming and directing passengers to gate and around airport while having the best customer service
Passenger Service Agent
Frontier Airlines
Orlando
03.2024 - 10.2024
- Smoothly managed the day-to-day front desk operations for a busy airline
- Happily and effectively accommodated all crew requests no matter how big or small
- Warmly welcomed 1000 guests per shift, coordinated check-in, collected payments and luggage, directed them to their destination
- Provided prompt customer service with a professional, friendly and patient attitude
- Proactively memorized over 15 products and services
- Politely addressed customer complaints, escalating to management when necessary
- Knowledge of computer / Keyboard skills, Microsoft, Word
Security Guard
Covenant
Orlando
01.2023 - 03.2024
- Ensured safety of clients
- Performed security checks, identified suspicious activity, and enforced security rules and regulations through ID verification and x-ray machine operation
- Ensured compliance with federal safety and security regulations
- Monitored adherence to Title 49 CFR 1542
- Orlando Airport
Education
Florida Security Class D License -
01-2023
NYS Security Guard License -
06-2022
High School Equivalency -
09-2021
Skills
- Access control
- CCTV monitoring
- Metal detector operation
- Visitor tracking
- Access badge distribution
- Incident response
- Threat assessment
- Security documentation
- Crowd management
- De-escalation techniques
- Problem solving
- Situational awareness
- Team collaboration
- Attention to detail
- Customer relations
- Document management
- De-escalation techniques techniques
Timeline
Security Officer
Alliance Building Services
03.2026 - Current
Screener
Transportation Security Administration
01.2025 - 03.2026
Passenger Service Agent
Frontier Airlines
03.2024 - 10.2024
Security Guard
Covenant
01.2023 - 03.2024