Brittany Lyles
Johnson Services Group
SCOTTSBORO,AL
18
years of professional experience
Detail-oriented professional with strong organizational skills in cross-functional coordination. Proven ability to enhance operational efficiency and customer satisfaction through problem-solving and effective communication.
Work History
Business Support Rep B
8 Years 1 Month- Maintain communication between departments to ensure operational efficiency and service delivery.
- Managed student inquiries and resolved issues, ensuring high levels of satisfaction.
- Developed and maintained comprehensive documentation for our processes and procedures.
- Trained new staff on company protocols and best practices to improve team performance.
- Enter check-in sheets in PADS, PLUS and SSIS databases to ensure a smooth process for badging and access.
- If there are new students that have never had nuclear access i call them to clarify their information on the check-in sheet is correct before entering them in the databases..
- Once they have been entered in the system I make a folder with the paperwork they will need to fill out when they come to process.
- They come to process on the date the scheduler set up, they fill out the paperwork that is in their folder before they come to us in plant access. Once they come in plant access I check their paperwork to ensure it is all correct , if there are any errors I have them fix those as well.
- After checking paperwork I get their fingerprints that get sent to the FBI for background check.
- I also take a photo on the photo machine so whichever site they are going to can print their badge for them.
- There are certain students that have hit their 5 year mark and have to fill out a reinvestigation packet, i go over that with them as well. If they need a reinvestigation they have to get fingerprints as well.
- We send them to medical once we check their paperwork.
- After all the students have come through plant access we go to PADS to make sure nothing has changed , then we go to PLUS to ensure everything is correct and no changes need to be made, once I do that i go to SSIS and enter addresses, process date and all their demographics and get them to elements stage before the ROs can clear them to be badged all the way,
- Then I print the SSIS report and attach it to the front of the packet, i compare the report to the demographics page of the packet to make sure i didn't miss anything .
- The packet is then scanned to Corp. for them to finish badging and granting them access.
- We also do TVA employees, we do TVA pre-hires, TVA-NEE and TVA-transfers. Each have different paperwork they have to fill out according to when their last access was.
- Collaborated with cross-functional teams to streamline workflows and optimize task execution.
- Led initiatives to implement technology solutions that improved response times and accuracy.
- When someone has to do a reinvestigation i have access to Equifax so i have to enter them and print off their credit report, i have to go though it to see if there are any past due accounts or addresses they did not list on their paperwork. If there are past due accounts i have to call them to come back into plant access so I can go over everything with them then send it to Corp.
- If there are any TVA employees that need a psych test I get them ready for that and explain the paperwork to them for that. Once they complete the test I email it to Dr. Leigh and he decides if they need to be interviewed or not. If they do I bring them in a room and call Dr. Leigh on an Ipad
- On top of my daily responsibilities I also do the Monthly Corp BOP report as well as the Monthly ERO report . THe BOP report has 700+ people on it and the ERO has around 50 people. I create a ticket to technow and i get a rough draft list of people on the report. Once I get the rough draft I use Excel to create a spreadsheet, I create columns for all supervisors, companies, employees with their EIN's and a comment section. There are 4 pages on this report. Manipulate which is the main page that is listed everyone that is approved to be working, training tab which has all the supervisors FFD training , unapproved tab and terms tab. I have to check their training in SSIS since their FFD training has to be up to date to be able to BOP their people. Once i have the spreadsheet completed and have made sure all the supervisors have the correct people listed under them I create an email with directions in case anyone is new to the report. I send out the email and each supervisor sends back an email stating if the people listed under them are approved to keep working or unapproved and I mark the report accordingly.
- I send out 4 email each month for each repor, taking off the ones that have approved their people already.
- Once the end of the month is here i create a transmittal letter and put all the employees that were approved in alphabetical order. Once that is complete a new month begins for each report.
- All paperwork is filed in case anything needs to fixed after it is sent
Office Manager
9 Years 5 Months- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated communication between departments to enhance collaboration and information sharing.
- Implemented office policies and procedures to streamline administrative functions and improve productivity.
- Oversaw scheduling, travel arrangements, and meeting logistics for executive team members.
- Developed training materials for new hires, fostering an effective onboarding process.
- Led initiatives to optimize office layout and supplies management, reducing costs and enhancing employee satisfaction.
- Maintained accurate records of financial transactions and prepared reports for management review.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Won office of the month 4 months in a row.
- Always helped customers with budgets.
- Made bank deposits daily
- opened and closed office
- Ensured customers made payments on time by calling and also doing reminder calls.
Education
High School Diploma
No Degree - Accounting
Skills
Cross-functional coordination
Industry expertise
CRM software
Financial acumen
Customer service
Teamwork and collaboration
Problem-solving
Computer skills
Understanding customer needs
Organizational skills
Phone etiquette
Microsoft office
Data entry
Work prioritization
Professionalism
Administrative and office support
Record keeping
Time management abilities
Policies and procedures adherence
Data management
Account management
Timeline
Business Support Rep B
Johnson Services Group
08.2018 - CurrentRead More
Office Manager
Car Title Loans
02.2009 - 07.2018Read More
NorthEast Community College
No Degree from Accounting
Read More
Scottsboro Highschool
High School Diploma
Read More