Brittany Maddox
Richmond,VA
Summary
Compassionate human services professional with expertise in administrative support, client communication, and service coordination. Proven ability to maintain accurate records and manage confidential information while delivering exceptional customer service in dynamic environments. Committed to facilitating access to essential services for residents of Henrico County with dignity and respect.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Case Manager
FEEDMORE
Henrico, Va
09.2025 - 05.2026
- Coordinated initial engagement and service delivery for all incoming referrals to ensure timely support for clients.
- Evaluated client needs through phone screenings and home visit assessments.
- Delivered trauma-informed supportive services to Meals on Wheels participants.
- Developed individualized, person-centered service plans using a strengths-based approach; conducted quarterly one-on-one meetings to assess progress and revise goals.
- Connected participants with community resources to address barriers and promote wraparound services.
- Met with client services and community partners to develop coordinated care strategies and strengthen support networks.
- Facilitated internal and community-wide case conferences to enhance support strategies for high-needs clients.
Case Manager
CARITAS
Richmond, Va
02.2024 - 09.2025
- Create a person-centered individual service plan for each participant using a 'housing first' lens and meet with participants one on one to monitor and assist in their progress.
- Provided trauma-informed supportive services to enhance participant well-being.
- Processed referrals for shelter services, completed intakes, and oriented new participants to program guidelines.
- Referred participants to community resources to address housing barriers and facilitate access to support.
- Facilitate internal case conferencing and participate in community case conferencing to discuss hard to serve participants.
Program Manager
Side by Side Va
Richmond, Va
09.2023 - 01.2024
- Managed daily operations, including scheduling and budgeting, while building positive client relationships through proactive communication.
- Resolved client complaints promptly, demonstrating strong customer service skills.
- Mentored and supervised employee in alignment with company policies and procedures.
- Provided support for housing Advocacy and Emergency financial assistance for the Greater Richmond Area.
Outreach Specialist
Commonwealth Catholic Charities
Richmond, Va
11.2022 - 09.2023
- Provided short-term case management to young adults 18-24 experiencing homelessness, facilitating access to resources and support.
- Manage case history reports for effective decision-making.
- Conduct interviews to assess clients' situational needs to gather information about their history, needs, and strengths, establishing and maintaining high standards of client care.
- Assisted in housing plans and needs assessments, establishing action plans to enhance clients' well-being and stability.
- Promoted civic engagement through outreach initiatives, connecting individuals with resources and strengthening community ties. and partnerships, promoting civic engagement, and strengthening communities by addressing their societal needs.
Caseworker
Area Congregation Together in Services
Richmond, Va
10.2020 - 11.2022
- Evaluated client eligibility and suitability for programs through intake interviews and financial assessments, ensuring access to necessary resources.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated communication with clients by managing and responding to over 50 calls each day. Maintained a caseload of 100 people each month.
- Documented client interactions and updated case records in Salesforce, maintaining accurate and comprehensive progress reports.
- Administered financial assistance through federally funded grants for emergency rent relief and utility assistance, directly supporting clients in crisis.
Education
Bachelor of Arts - Women's Studies
Virginia Common Wealth University
Richmond, VA12-2020
Skills
- Crisis intervention
- Crisis Response Support
- Community Resources Knowledge
- Resource Navigation
- Client support
- Customer communication
- Appointment scheduling
- Data entry
- Microsoft Office / Word / Excel
- Multi‑tasking & Time Management
- Confidentiality & Compliance
Languages
Spanish
Limited
English
Native/ Bilingual
Timeline
Case Manager
FEEDMORE
09.2025 - 05.2026
Case Manager
CARITAS
02.2024 - 09.2025
Program Manager
Side by Side Va
09.2023 - 01.2024
Outreach Specialist
Commonwealth Catholic Charities
11.2022 - 09.2023
Caseworker
Area Congregation Together in Services
10.2020 - 11.2022
Bachelor of Arts - Women's Studies
Virginia Common Wealth University