Brittany Mahon
Fort Wayne,IN
Summary
Well-versed in the field of customer service with background as Member Service Representative. Experienced in providing top-tier service, resolving complex issues and fostering positive relationships with clients. Strengths include strong verbal communication, problem-solving skills and ability to maintain composure under pressure. Made significant impact in previous roles by improving client satisfaction and retention rates.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Telemarketer
Applied Staffing
10.2025 - Current
- Conducted outbound calls to generate leads and promote products effectively.
- Utilized CRM systems to track customer interactions and manage sales pipelines.
- Developed scripts and training materials for new telemarketers to enhance performance.
- Analyzed call metrics to identify trends and improve outreach strategies.
- Collaborated with marketing team to align messaging and target audience effectively.
- Mentored junior staff on best practices in customer engagement and lead conversion.
- Implemented feedback mechanisms to refine product offerings based on customer input.
- Streamlined reporting processes, enhancing visibility of campaign effectiveness and ROI.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Informed current and prospective customers of promotions and new or upgraded products.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Qualified leads and set up customer appointments for outside sales team.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
Member Service Representative
HealthEquity, Inc.
11.2021 - 07.2024
Call Center Representative
Teleperformance
09.2019 - 06.2021
- I had to make hotel reservations for ESA (extended stay America)
Quality Inspector/Machine Operator
Stratosphere Quality
10.2019 - 03.2020
- Inspect parts and send them on the way.
Team Leader/Trainer
Glenbrook Mall
02.2019 - 06.2019
- I was working with Chick-fil-A. I had to make sandwiches and wrap sandwiches and nuggets.
FedEx Package Handler
FedEx Ground
10.2018 - 03.2019
- Load and unload trucks.
Wallcoverings Team Member
Menards
05.2017 - 11.2018
- Mix paint. Help customers.
Assembly Worker/Machine Operator
Calico Persion Molding
04.2016 - 05.2018
- Assemble parts and sent them on the way.
Deli Clerk
Walmart
05.2015 - 04.2017
- Cut meat & make food
Education
Diploma -
Wayne High School
05.2016
Skills
- Packer
- Picker packer
- Picker
- Team building
- Team management
- Quality Inspection
- Quality Control
- Machining
- Assembly
Certification
CPR/First Aid, 07/01/21, Present
Timeline
Telemarketer
Applied Staffing
10.2025 - Current
Member Service Representative
HealthEquity, Inc.
11.2021 - 07.2024
Quality Inspector/Machine Operator
Stratosphere Quality
10.2019 - 03.2020
Call Center Representative
Teleperformance
09.2019 - 06.2021
Team Leader/Trainer
Glenbrook Mall
02.2019 - 06.2019
FedEx Package Handler
FedEx Ground
10.2018 - 03.2019
Wallcoverings Team Member
Menards
05.2017 - 11.2018
Assembly Worker/Machine Operator
Calico Persion Molding
04.2016 - 05.2018
Deli Clerk
Walmart
05.2015 - 04.2017
Diploma -
Wayne High School