Brittany Mahr
St Louis,MO
Summary
Remote Customer Service Rep with 4 years of providing support to customers. Proficient in using CRM software, and virtual communication tools. Self motivated and adept at time management n a remote setting. Reliable high-speed internet connection, with dedicated home office space for focused work.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Bloom Insurance Agency
St Louis, MO
06.2023 - 12.2023
- Assisted clients in selecting appropriate coverage options for their needs.
- Conducted market research to identify potential customers and target markets.
- Processed applications and paperwork related to policy issuance or renewal.
- Built relationships with existing clients by providing exceptional service.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
HR Assistant
Amazon
St Louis, MO
10.2022 - 05.2023
- Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
- Answered questions regarding salaries, benefits and other pertinent information.
Account Services Representative
SSMHC
Saint Louis, MO
08.2020 - 09.2022
- Provided excellent customer service to clients by responding to inquiries and resolving complaints in a timely manner.
- Created detailed reports of account activities for management review.
- Performed daily maintenance on accounts such as opening new accounts, closing inactive accounts, and updating existing accounts.
Education
GED -
Missouri Hills
Saint Louis, MO07-2008
Skills
- Data Entry
- Product Knowledge
- Information Security
- Inbound and Outbound Calling
- CRM Software
- Time Management
- Teamwork and Collaboration
- Interpersonal Communication
- Adaptability
- Analytical Skills
Timeline
Customer Service Representative
Bloom Insurance Agency
06.2023 - 12.2023
HR Assistant
Amazon
10.2022 - 05.2023
Account Services Representative
SSMHC
08.2020 - 09.2022
GED -
Missouri Hills
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