Brittany Mallett
Hattiesburg,MS
Summary
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Waste Managment
Remote
10.2025 - Current
- Provided exceptional support to customers, resolving inquiries and issues efficiently.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Utilized CRM software to track customer interactions and ensure accurate records.
- Trained new team members on processes and system navigation, fostering a collaborative environment.
- Developed knowledge base articles to streamline responses and reduce resolution times for common issues.
- Monitored service metrics to maintain high performance standards and improve operational efficiency.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Insurance Coordinator
Baptist Medical Center
Remote
09.2023 - 10.2025
- Coordinated insurance verification processes to ensure patient coverage and compliance.
- Managed claims submissions, reducing denial rates through meticulous documentation reviews.
- Collaborated with healthcare providers to resolve billing discrepancies and enhance patient satisfaction.
- Streamlined authorization workflows, improving turnaround times for insurance approvals.
- Educated staff on insurance policies and procedures to maintain consistent practices across departments.
- Analyzed claim data to identify trends and recommend process improvements for efficiency gains.
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Customer Service Lead
VXI Global Holdings
Remote
08.2021 - 09.2023
- Led customer service team to enhance overall service quality and client satisfaction.
- Developed training programs to improve staff performance and operational efficiency.
- Implemented process improvements that streamlined workflows and reduced response times.
- Managed escalated customer inquiries, ensuring timely resolution and positive outcomes.
- Oversaw daily operations, ensuring adherence to company policies and customer care standards.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Customer Sales Representative
Aarons Furniture Store
Hattiesburg, MS
01.2018 - 08.2021
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Processed sales transactions accurately using POS systems and CRM software.
- Assisted in developing promotional strategies to enhance product visibility and sales.
- Conducted follow-up communications to ensure customer satisfaction and retention.
- Collaborated with team members to streamline sales processes and improve overall performance.
- Trained new staff on effective sales techniques and customer engagement practices.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
Education
GED -
Kosciusko Technical Center
Kosciusko, MS05-2010
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Call center experience
- Conflict resolution
- Quality assurance
- Product knowledge
- Customer response
- Salesforce
- Payment processing
- Technical troubleshooting
- Multitasking and organization
Timeline
Customer Support Specialist
Waste Managment
10.2025 - Current
Insurance Coordinator
Baptist Medical Center
09.2023 - 10.2025
Customer Service Lead
VXI Global Holdings
08.2021 - 09.2023
Customer Sales Representative
Aarons Furniture Store
01.2018 - 08.2021
GED -
Kosciusko Technical Center