Brittany Martin
Portageville,Missouri
Summary
Dynamic leader with proven expertise in staff training and operations management, honed at McDonald's and Love’s Travel Stops. Excelled in task delegation and new employee training, significantly enhancing team performance and efficiency. Demonstrated exceptional ability to foster a culture of compliance and collaboration, driving notable improvements in service quality and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Team Trainer
Loves Travel Stop
12.2022 - Current
- Lead by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Training other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-training existing employees to maximize team agility and performance.
- Greet customers with a smile and provide friendly service to professionally handle every need.
- Teach new team members correct procedures for all areas of operations.
- Train new employees in specific job requirements.
- Maintain current knowledge of all team position requirements.
- Maintain a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
- Demonstrate new products, procedures and techniques to employees.
- Collaborate closely with management to identify areas for improvement within the training program, leading to more efficient results.
- Ensure all training content aligned with company goals and values, promoting a strong company culture among team members.
- Implement new training strategies to address skill gaps in the team, resulting in improved overall performance.
Crew Member
McDonald's
06.2015 - 08.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Assistant Manager
McDonald's
07.2020 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Deployed team members effectively to run a smooth shift
- Ensured employees were following brand standard in procedures.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Crew Trainer
McDonald's
04.2017 - 02.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
General Studies -
Couch R-1 School District
Myrtle, MO05.2015
Skills
- Compliance requirements
- Task delegation
- Staff training
- New employee training
- Operations
Timeline
Team Trainer
Loves Travel Stop
12.2022 - Current
Assistant Manager
McDonald's
07.2020 - 08.2021
Crew Trainer
McDonald's
04.2017 - 02.2018
Crew Member
McDonald's
06.2015 - 08.2015
General Studies -
Couch R-1 School District
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