Brittany Mason
Wichita,KS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Elite Expert
T-mobile
Wichita, KS
02.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Right fit customers by selling right products
- Provide support roles, helping assist new hires by training them by making sure they understand system related issues
- Been recognized by company while achieving top performer several times.
- Managed over 30 - 55 customer calls per day
Customer Rep Specialist
Driver License Office
Wichita, KS
12.2011 - 02.2016
- Give drivers license eye exams
- Oversee written exams
- Scan documents and enter data entry
- Answer telephones
- Assist public with check in process
- Assist with issuing drivers license and ID to reps
- Handling cash
- Conducting drive tests for vehicle of all sized and motorcycles
- Managed over 50 -70 Customers per day
Education
No Degree - Accountant
Butler Community College
Andover, KS05.2026
High School Diploma -
Wichita South High School
Wichita, KS05.2010
Skills
- Exceptional customer service skills
- Ability to communicate effectively both verbally and written
- Decision making, critical thinking
- Ability to organize, prioritize and work under extreme work pressure, heavy work load and meet quotas
- Self-motivated, initiative, maintains high level of energy
- Accuracy and Attention to details
Timeline
Elite Expert
T-mobile
02.2016 - Current
Customer Rep Specialist
Driver License Office
12.2011 - 02.2016
No Degree - Accountant
Butler Community College
High School Diploma -
Wichita South High School
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