CRM
BBA - Business Management
Edward Waters College
Jacksonville, FL05.2020
Khalil Mack
Jacksonville,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Business Management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Education
Skills
- CRM Software Usage
- Complaint Handling
- Relationship Management
- Competitive Analysis
- Clerical Support
- Flexible and Adaptable
Work History
Elite Expert
T-Mobile USA Inc
08.2022 - 08.2024
- Skilled at working independently and collaboratively in a team environment.
- Proven ability reduce sell retention by 20%
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Business Development Specialist
Mirku
06.2021 - 05.2022
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Enhanced brand visibility by designing and implementing innovative marketing campaigns across various platforms.
Operations Manager
7th and Groove
03.2020 - 06.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Assistant Warehouse Manager
Salt and Block Inc
03.2020 - 05.2021
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
- Collaborated with other department managers to optimize overall warehouse performance and productivity.
- Streamlined inventory control processes for better accuracy and reduced waste.
- Mentored new employees, providing guidance on company policies, expectations, and best practices.
Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Overview
4
4
years of professional experience
Software
Microsoft word
Microsoft Excell
AI
Languages
English
Full Professional
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