JOSHUA GENG
Maywood
Summary
Highly driven and experienced outside sales professional seeks full-time employment in fast-paced environments demanding strong organizational, technical, and interpersonal communication skills. Accomplished career spanning over 20+ years of diverse sales and customer service experience, with distinct understanding of B2B outside sales and account management with both small businesses as well as corporate enterprises. Committed to providing superior customer service that embodies trustworthy and ethical practices while increasing sales for maximized company revenue. Recognized for work-ethic and being resourceful in the completion of projects as well as having exceptional multi-tasking abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
SMB Team Account Executive
T-Mobile USA Inc
03.2024 - Current
- Identified new business opportunities through cold calling, networking events, marketing and prospective retail leads.
- Negotiated deals successfully, securing favorable terms for both the company and clients.
- Collaborated with cross-functional teams and channel partners to develop tailored solutions for complex business challenges.
- Identified opportunities for upselling and cross-selling to existing customer base, leading to significant growth in revenue.
- Supported customers continuously through entire sales process to product set-up and use.
- Conducted regular on-site customer visits to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Forged and developed relationships with a variety of retail locations as a source for new prospects and lead generation
Senior Business Account Executive - SMB Sales
Charter Communications, Spectrum
02.2021 - 02.2024
- Achieved consistent sales among top 15% of sales reps in NYC Market.
- Spectrum Elite Winner 2022 (Top 1.5% of sales and retention specialists in nation)
- Ranked #1 in monthly mobile sales and connect attainment in entire NYC Division for 12 month period (Mobilizer Award 2022)
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Developed and managed strong and growing pipelines of prospective small business customers.
- Trained new employees on cold-calling, sales planning, and negotiating closings.
Account Executive
OpenWorks USA
09.2019 - 05.2020
- Increased total sales by 22% over previous year Q1 with execution of full sales cycle from initial lead processing through conversion and closing
- Identified new business opportunities through cold calling, networking, marketing initiatives, and prospective database leads
- Averaged over 110 cold calls per week to bring in new customers while maintaining 31% conversion rate
- Negotiated sales agreements between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
- Upsold services to existing clients while preparing quotes and sales presentations for potential clients
Generated seasonal promotional events for clients targeting various consumer segments
Business Development Executive
ADAR Medical Uniforms LLC
08.2017 - 01.2019
- Managed portfolio of 120 accounts totaling $5.5 Million in annual sales
- Increased overall territory revenue by 23% over previous year through exploring additional opportunities with existing accounts as well as penetration of new accounts
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Created and implemented value-added strategies for in-store marketing and product placement to increase brand awareness in retail locations
- Pursued all website inquiries to increase potential customer base throughout country
- Evaluated current service needs and product satisfaction levels with established customers to improve offerings.
Outside Sales Representative
UniFirst Uniform Services
08.2014 - 07.2017
- Acquired and Managed new business accounts within specified geographical territory with active portfolio of 150+ accounts and prospects
- Regularly exceeded team sales goals by 120% to quota. Ranked Top 25% in Sales revenue within NE Region of over 200 Outside Sales Reps
- Presented customized business proposals to clients based on consultative approach to sales
- Cold-called major corporations to small privately-owned businesses both in person and via telephone/e-mail
- Negotiated sales contracts and oversaw new account installations
- Mentored and assisted in training of new employees during company on-boarding process
Marketing Account Manager
Sleep Wellness Services/Reliable Diagnostics
01.2013 - 10.2014
- Cultivated and maintained strategic relationships with health care providers specializing in sleep disorders
- Actively managed territories in Northern NJ and Lower Manhattan NY for purpose of business development
- Enhanced profitability through upselling services to large physician groups
- Assisted in establishing sleep study labs in various locations throughout NY/NJ
- Added 150 new partners to existing medical provider network
Medical Sales Specialist
Eisai Inc
11.2011 - 10.2012
- Achieved Top 30 Sales in Region - March 2012 (Ranked #27 out of 210 sales specialists in region in overall % to goal in sales during first quarter of employment with company)
- Cultivated and maintained successful business relationships with health care professionals within a specific geography with purpose of influencing prescribing habits
- Leveraged innovative technology solutions to present information regarding company portfolio to clients for purpose of growing sales
- Conducted educational programs such as lunch-and-learns and trained peer-to-peer speaker programs
- Promoted new medications and provided product samples/literature to target accounts
- Coordinated marketing efforts with colleagues within company as well as from external business partnerships
Financial Sales Consultant
PNC Bank
01.2010 - 03.2011
- Achieved Top Ranking within branch in Checking/DDA accounts opened as well as number of investment referrals from Nov/2010-Feb/2011
- Actively engaged and profiled customers to discover needs, recommending best products and services for customers, closing and completing sales, proactively contacting and meeting customers, asking for referrals, and booking appointments for branch
- Conducted branch operations; setting up accounts; selling/cross selling bank products and services as well as resolving complex customer service related issues
Retail Sales Representative/Assitant Store Manager
T-mobile USA
06.2004 - 09.2009
- Top branch salesman in new accounts opened from Nov/2010 - Feb/2011
- Voice Of Customer Award (Average score of 102% on customer feedback surveys)
- Performed front-line sales and customer service duties at several retail stores throughout NY/NJ
- Assumed supervisory role in manager's absence and was in charge of staff of 6-8 as well as assisting in training of new employees
- Developed solutions to help resolve technical and service-related issues for customers
- Managed inventory as well as general accounting practices for branch
Education
MBA - Marketing
University of Phoenix - Jersey City Campus
Jersey City, NJ2011
Bachelor of Arts - Psychology
Rutgers, The State University of New Jersey
New Brunswick, NJ2003
Skills
- Outside B2B Strategic Selling
- Cold-Calling (In-Person and via Phone/Email)
- Teamwork/Collaboration
- Account Management
- Sales Prospecting/Forecasting
- Customer Service/Client Base Retention
- Salesforce and CRM Management
- Territory Management
- Sales Presentations
- Book of Business Management
- Strategic Business Planning
- Business Marketing
- Lead Generation
Certification
- NJ Life Insurance Producer License (Effective 12/20/2013-05/31/2016)License Number: 1541009
- NJ Accident, Health or Sickness Insurance Producer License (Effective 12/20/2013 - 05/31/2016)License Number: 1541009
Additional Information
COMMUNITY INVOLVEMENT
- Volunteer at Hackensack University Medical Center. Worked as patient transport, courier, blood transport, and assisted in Radiology department.
- Volunteer at Yorkville Food Pantry in Harlem NY distributing hot meals to the homeless and disadvantaged.
- Volunteer at American Cancer Society helping to prepare meals for elderly Cancer patients.
References
- Andres Collins, Regional Sales Manager, Charter Communications, New York, NY (347) 573-3208
- Artem Galynkin, Marketing Manager, Adar Inc, Brooklyn NY (646) 463-7834
- Niraj Shah, Sales Representative, UniFirst Corporation, Whippany NJ (201) 787-9441
- Jason Johnson, Owner and Principal, The In-Home Parent Coach, Rochelle Park,NJ (201) 315-4151
Timeline
SMB Team Account Executive
T-Mobile USA Inc
03.2024 - Current
Senior Business Account Executive - SMB Sales
Charter Communications, Spectrum
02.2021 - 02.2024
Account Executive
OpenWorks USA
09.2019 - 05.2020
Business Development Executive
ADAR Medical Uniforms LLC
08.2017 - 01.2019
Outside Sales Representative
UniFirst Uniform Services
08.2014 - 07.2017
Marketing Account Manager
Sleep Wellness Services/Reliable Diagnostics
01.2013 - 10.2014
Medical Sales Specialist
Eisai Inc
11.2011 - 10.2012
Financial Sales Consultant
PNC Bank
01.2010 - 03.2011
Retail Sales Representative/Assitant Store Manager
T-mobile USA
06.2004 - 09.2009
- NJ Life Insurance Producer License (Effective 12/20/2013-05/31/2016)License Number: 1541009
- NJ Accident, Health or Sickness Insurance Producer License (Effective 12/20/2013 - 05/31/2016)License Number: 1541009
MBA - Marketing
University of Phoenix - Jersey City Campus
Bachelor of Arts - Psychology
Rutgers, The State University of New Jersey
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