Summary
Overview
Work History
Education
Skills
Certification
Websites
Affiliations
Timeline
Generic
MICHELLE TODD

MICHELLE TODD

Nashville,TN

Summary

Results-oriented Customer Service and Operations Specialist with expertise in problem resolution and client relationship management. Enhances customer experiences through effective communication and strategic initiatives, ensuring thorough resolution of inquiries and fostering customer loyalty.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Elite Expert

T-Mobile
Nashville, TN
05.2005 - 11.2025
  • Resolved customer account, device, and service-related concerns, leading to improved satisfaction.
  • Recommended products and services that matched customer needs, fostering stronger relationships.
  • Addressed all customer concerns, ensuring complete resolution and enhancing support experience.
  • Built rapport with long-term customers by acknowledging their loyalty.
  • Partnered with management to develop strategies that enhanced overall customer experience.
  • Onboarded new customers and explained billing, devices, and account plans.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.

PBX Operator / Front Desk Agent

Towne Park Ltd.
Nashville, TN
10.2022 - 12.2023
  • Managed guest communications and coordinated timely luggage delivery to enhance guest experience.
  • Coordinated guest amenities and addressed needs to improve overall satisfaction.
  • Created room keys and supported guest room changes.
  • Managed luggage storage and dispatched bellmen to ensure timely service for guests.
  • Operated multi-line phone systems to handle incoming calls and direct inquiries efficiently.

Scanner / Sorter

Amazon.com
Nashville, TN
03.2020 - 11.2020
  • Operated scanning equipment, ensuring accurate inventory management.
  • Scanned barcodes to ensure accurate product processing.
  • Sorted items, facilitating efficient shipment processing.
  • Configured scanning settings based on job specifications.
  • Loaded boxes onto trucks, optimizing loading procedures for safety and efficiency.

Education

Associate of Science - Health Information Technology

Draughons Junior College
Nashville, TN
12-2002

Associate of Applied Science - Massage Therapy

High-Tech Institute
Nashville, TN
06-2004

Skills

  • Sorting techniques
  • Sorting Efficiency
  • Package Handling
  • Inventory Management
  • Safety Procedures
  • Process Efficiency
  • Time Management
  • Multitasking
  • Problem Resolution
  • Team Collaboration
  • Rapport building

Certification

  • Young Women's Christian Association

Affiliations

  • Volunteer, Mount Zion Baptist Church
  • Volunteer, United Way
  • Volunteer, Woman Who Rock Nashville
  • Volunteer, Men Who Rock Nashville

Timeline

PBX Operator / Front Desk Agent

Towne Park Ltd.
10.2022 - 12.2023

Scanner / Sorter

Amazon.com
03.2020 - 11.2020

Elite Expert

T-Mobile
05.2005 - 11.2025

Associate of Science - Health Information Technology

Draughons Junior College

Associate of Applied Science - Massage Therapy

High-Tech Institute
MICHELLE TODD