Overview
Work History
Education
Skills
Activities And Certifications
Related Volunteer Experience
References
Timeline
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Brittany Maxson

Belgrade,MT

Overview

16
16
years of professional experience

Work History

Customer Success Specialist

Western CPE
07.2022 - 03.2024
  • Handled inbound calls, emails, and chats from customers
  • Addressed customer issues and respond to inquiries including, but not limited to pricing, course format, online and live events
  • Possessed a working knowledge of all Western CPE course offerings and customer policies
  • Provided CRM, phone systems, and data networks management.
  • Boosted customer experiences through proactive communication and building strong relationships.
  • Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
  • Processed billing for customers via phone calls and provide accurate information on order status
  • Entered and updated customer accounts and notes into Woo, Front, and Dial Pad
  • Uploaded Marketing Emails to Notion
  • Provided account assistance
  • Promoted a positive brand image by consistently delivering exceptional customer service experiences.

Development Assistant/Office Manager

ROC Wheels, Inc
01.2019 - 06.2022
  • Maintains social media platforms
  • Manages donors, donations, and volunteers through CRM (Donorsnap) data base
  • Coordinates donor relations through email, phone and mail
  • Coordinates online and mailer fundraising campaigns (MailChimp and Canva)
  • Manages office supplies
  • Provides administrative support to the Executive Director and office staff
  • Answers phone and email inquiries
  • Assists in depositing funds
  • Manages office postage and shipping
  • Offers technical support to Financial Manager
  • Cleans and sanitizes office including trash & recycling.

First Impression Specialist

Third Sun Solar
10.2016 - 12.2018
  • First point of contact for all phone, internet, and walk-in sales inquiries
  • Coordinated and supervised front office activities
  • Managed sales inquiries through CRM (Salesforce) data base
  • Coordinated and distributed weekly reports
  • Coordinated and implemented social media marketing and Third Sun Solar website.

Prevention Specialist/ Intervention Program Coordinator

Health Recovery Services
08.2013 - 10.2016
  • Intervention Program Coordinator (SAAMCO & Driver Intervention Program Coordinator)
  • Southeastern Ohio Teen Institute Coordinator
  • Ohio University Intervention Program Coordinator
  • Provided alcohol, tobacco, and other drug prevention/intervention programs
  • Provided safe dating, girl circle, anti-bullying and life skills education for multiple school districts in six counties
  • Involved in county, regional and state-wide prevention efforts (Meigs County Opiate Task Force, Teen Institute, We Are the Majority, Discovery Kids Club)
  • Responsible for keeping paper records and maintaining yearly inspection policies
  • Electronic record keeping in conjunction with state funding requirements.

Cook 2

Hocking College
10.2007 - 08.2013
  • Food preparation, sanitation & cashier responsibilities
  • Prepared office communication and documentation
  • Convenience Store Clerk
  • Placed all inventory orders
  • Stocked products.

Education

Bachelor of Specialized Studies - Anthropology and Sociology

Ohio University
Athens, OH
05.2013

Duel Associate Degrees - Wildlife Management and Recreation and Wildlife (Natural Resources)

Hocking College
Nelsonville, OH
06.2007

Skills

  • Servant Leader
  • Customer Service
  • Experienced in Microsoft Office
  • Knowledge of Salesforce, Front, Woo, Dial Pad, and Notion
  • Effective Communicator
  • Successful Time Management Skills
  • Critical Thinker
  • Problem Solver

Activities And Certifications

  • Full certification in Therapeutic Aggression Techniques
  • Defensive Driving Training
  • Hocking College Wildlife Club – Student Chapter of the Wildlife Society
  • Hunter Safety Education Certification
  • Division of Watercraft Boater Safety Certification

Related Volunteer Experience

  • The Plains United Methodist Church – Hospitality Coordinator and Worship Team Member for Worship Café
  • Athens County Children Services – Girl Power Lock In & Peanut Butter Jelly Program

References

  • Kimberly Hartman, Director of Financial Planning, Stockman Wealth Management, 100 E Wooden Shoe Lane, Manhattan, MT, 59718, kimberlyhartman@hotmail.com, (406)-580-0939
  • Geoff Greenfield, Co-Founder, Third Sun Solar/Kokosing Solar, 762 West Union St. Suite C, Athens, OH, 45701, ggreenfield@thirdsunsolar.com, 740-331-4171
  • Reggie Robinson, Community Coordinator, Health Recovery Services, 224 Columbus Rd., Athens, OH, 45701, rrobinson@hrs.org, 740-707-3044
  • Betsy Hall, Dining Services Supervisor, Hocking College, 3301 Hocking Parkway, Nelsonville, OH, 45764, hallb3495@hocking.edu, (740) 753-6414
  • Joel Harbarger, Retired Pastor, 17850 S Canaan Rd., Athens, OH, 45701, joelhargarger@gmail.com, (740) 331-5283

Timeline

Customer Success Specialist

Western CPE
07.2022 - 03.2024

Development Assistant/Office Manager

ROC Wheels, Inc
01.2019 - 06.2022

First Impression Specialist

Third Sun Solar
10.2016 - 12.2018

Prevention Specialist/ Intervention Program Coordinator

Health Recovery Services
08.2013 - 10.2016

Cook 2

Hocking College
10.2007 - 08.2013

Bachelor of Specialized Studies - Anthropology and Sociology

Ohio University

Duel Associate Degrees - Wildlife Management and Recreation and Wildlife (Natural Resources)

Hocking College

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