Summary
Overview
Work History
Education
Skills
Accomplishments
References
Work Availability
Quote
Timeline
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Shawnika Jones

Shawnika Jones

Oklahoma City,OK

Summary

To obtain a role in Customer Service and utilize previous experiences and roles to continue to grow professionally. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

11
11
years of professional experience

Work History

Customer Service Delivery Driver

Kroger
Oklahoma City, OK
08.2022 - Current
  • Drive a refrigerated box truck delivering groceries and other miscellaneous items ordered by customers online through Kroger.com
  • As well as offering promotions and sales to customer and providing them with information regarding their orders.

Production Supervisor

Evolution Fresh
01.2022 - 06.2022
  • Aided in various departments with day-to-day operations, worked on quality improvement projects to ensure product production meets brand standards, and supervise and train new employees of operational flows.

Mail Handler

United State Postal Services
12.2018 - 03.2020
  • Manage incoming and outgoing mail, operate mechanized equipment, organize workspace, sort, and cancel mail
  • Prepare batches for distribution and occasionally make deliveries.

Commercial Insurance Agent

Zurich Insurance
Colorado Springs, CO
07.2018 - 12.2018
Kroger.com
  • Received inbound and outbound calls processing details of property, casualty and life insurance claims and services on behalf of small business, individuals, midsize and large corporations
  • Gathered all necessary documentation from customers to initiate a claim.
  • Collaborate with Claims Adjuster to further process claims while creating warm hands offs of clients to claims adjusters
  • Assist clients find medical facilities for treatment for injuries occurred in accidents.

Customer Service Agent

FirstSource
11.2017 - 07.2018
  • Advisor for member benefits and billing, provided expert advice on Colorado and California Medicare Insurance, and assist members and prospective members with obtaining medical assistance and insurance.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Researched relevant policy information to answer customer questions.
  • Facilitated payment processing for premium payments and renewals.
  • Advised customers on available coverage options that best fit their individual needs.

Bindery Supervisor

Consolidated Printing
08.2013 - 10.2017
  • Supervise staff while completing prioritized job duties and daily operations, ensure proper operations of machinery, complete opening and closing shift documents and team development

Bank Teller

Eagle Bank and Trust Company
01.2013 - 07.2013
  • Process transactions for customers, assist with opening and closing bank accounts, cash management and other duties as assigned by branch manager.

Education

High School Diploma -

Northside High School
Fort Smith, AR
05.2010

Some College (No Degree) - Accounting And Business Management

University of Arkansas
Little Rock, AR

Skills

  • Proficient: Microsoft Suite (Word, Outlook, Excel & PowerPoint)
  • Attention to Detail
  • Customer Service and Satisfaction
  • Servant Leader
  • Learning on the Fly
  • Money Management
  • Information Assurance
  • Data Entry
  • Resource Procurement
  • Safety and Compliance
  • Inbound and Outbound Calling
  • Complaint Resolution
  • Multi-Task Management
  • Call Center Operations
  • Delivery service

Accomplishments

  • Leaders On The Rise President, 2009-2013
  • Leadership and Mentor Advocate

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

All of our miseries are nothing but attachment.
Osho

Timeline

Customer Service Delivery Driver

Kroger
08.2022 - Current

Production Supervisor

Evolution Fresh
01.2022 - 06.2022

Mail Handler

United State Postal Services
12.2018 - 03.2020

Commercial Insurance Agent

Zurich Insurance
07.2018 - 12.2018

Customer Service Agent

FirstSource
11.2017 - 07.2018

Bindery Supervisor

Consolidated Printing
08.2013 - 10.2017

Bank Teller

Eagle Bank and Trust Company
01.2013 - 07.2013

High School Diploma -

Northside High School

Some College (No Degree) - Accounting And Business Management

University of Arkansas

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Shawnika Jones