Brittany M. Bennett
Kelseyville,CA
Summary
Results-driven operations and customer support professional with 15 years of experience enhancing organizational efficiency and managing team dynamics. Expertise in office administration, client communication, and payroll coordination, with a strong focus on customer service and employee relations. Recognized for adaptability, professionalism, and the ability to manage multiple priorities in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Owner/Founder
Emerald Lake Bookkeeping
Kelseyville, CA
05.2026 - Current
- Manage day-to-day business operations, including client communication and administrative support.
- Maintain bookkeeping records, including accounts payable, accounts receivable, and financial documentation.
- Develop organized financial tracking systems and administrative processes to improve efficiency.
Senior Program Manager
Edventure More (EDMO)
Lakeport, CA
09.2022 - 06.2026
- Supervised, trained, and supported a team of 14 employees, overseeing hiring, onboarding, scheduling, payroll coordination, coaching, and performance management.
- Managed daily operations across multiple program sites serving more than 170 students and families.
- Coordinated staff scheduling, logistics, reporting, and documentation to effectively manage multiple priorities and meet deadlines.
- Developed and executed enrichment programming, community events, and professional development initiatives to enhance student engagement and staff capabilities.
- Collaborated with school administrators, families, and community partners to support student success and positive program outcomes.
- Ensured compliance with organizational policies, licensing requirements, safety procedures, and documentation standards to support program integrity.
- Acted as the primary point of contact for parent and family communication, addressing concerns and resolving conflicts with professionalism.
ResComm Manager
Four Seasons Napa Valley Resort
Calistoga, CA
06.2021 - 04.2022
- Selected as a member of the pre-opening leadership team for the launch of a luxury Forbes Five-Star resort.
- Facilitated staff onboarding and training while improving cross-departmental communication for operational readiness.
- Collaborated with finance, reservations, front office, and guest services teams to support seamless daily operations.
- Resolved guest concerns while maintaining luxury hospitality standards.
- Assisted in developing departmental standard operating procedures (SOPs), workflows, and operational processes.
- Coordinated payroll processing, scheduling, and financial documentation to ensure timely and accurate administrative operations.
- Coordinated vendor relationships, operational documentation, and financial tracking activities.
- Maintained confidentiality while handling sensitive employee, guest, and operational information.
Front Office Manager
Roman Spa Resort
Calistoga, CA
09.2019 - 05.2021
- Managed daily front office operations, supervising staff and enhancing team effectiveness.
- Coordinated guest services and administrative operations to ensure seamless guest experiences.
- Resolved guest concerns, achieving high levels of customer satisfaction and operational success.
Instructional Aide & Noon Duty
Riviera Elementary School
Kelseyville, CA
01.2017 - 01.2019
- Supervised students while implementing strategies to promote positive behavior and resolve conflicts.
- Fostered positive relationships with students, families, and staff to support student success.
Operations Manager
Konocti Harbor Resort & Spa
Kelseyville, CA
01.2014 - 01.2018
- Oversaw daily operations for a large resort property including front office, housekeeping, maintenance, security, and guest services.
- Supervised cross-functional teams, coordinating staffing, onboarding, scheduling, payroll, training, and performance management to enhance operational effectiveness.
- Developed, implemented, and maintained property-wide standard operating procedures (SOPs) to improve operational consistency and efficiency.
- Assisted with budgeting, purchasing, and vendor management while tracking occupancy and monitoring operational expenses to ensure fiscal responsibility.
- Coordinated facility inspections and safety compliance efforts, planning maintenance and facilitating communication across departments for improved operational safety.
- Supported large-scale events, group reservations, and resort-wide operational projects while ensuring high standards of customer service.
- Served as Executive Assistant to the President and General Manager, coordinating executive scheduling, communications, reporting, and operational documentation.
- Managed confidential employee, financial, guest, and operational records with a high degree of accuracy and discretion.
Education
Diploma -
Kelseyville High School
Kelseyville01-2009
A.A. (in Progress) - Business Management
Mendocino College
Lakeport, CA08-2026
Skills
Professional Development
- Coursera, Human Resource Management, Social Media & Digital Marketing, Data Analytics, QuickBooks & Bookkeeping Professional Certificate, In Progress
- CPR & First Aid Certified, ServSafe Certified
Timeline
Owner/Founder
Emerald Lake Bookkeeping
05.2026 - Current
Senior Program Manager
Edventure More (EDMO)
09.2022 - 06.2026
ResComm Manager
Four Seasons Napa Valley Resort
06.2021 - 04.2022
Front Office Manager
Roman Spa Resort
09.2019 - 05.2021
Instructional Aide & Noon Duty
Riviera Elementary School
01.2017 - 01.2019
Operations Manager
Konocti Harbor Resort & Spa
01.2014 - 01.2018
Diploma -
Kelseyville High School
A.A. (in Progress) - Business Management
Mendocino College