Brittany McCarthy
Fort Mill,SC
Summary
Senior manager with experience leading licensee support, business operations, and cross-functional coordination in fast-paced, remote environments. Known for improving workflows, analyzing operational data, managing vendor relationships, and organizing quarterly meetings, sponsorships, and communications that support business decisions.
Overview
15
15
years of professional experience
Work History
Senior Manager, Licensee Support US & Canada
Ashley Global Retail
10.2023 - 03.2026
- Partnered with the VP of Licensee Support and cross-functional teams, including Operations, Sales, Marketing, and Business Development.
- Led communications for 120+ licensees across U.S. and Canada through email, webinars, phone calls, and newsletters, enhancing engagement and support.
- Managed vendor relationships and coordinated sponsorships, travel, and logistics to ensure successful execution of quarterly furniture market meetings.
- Analyzed operational data and generated reports to deliver actionable insights that informed strategic business decisions.
- Functioned as a Smartsheet administrator, facilitating project management, forms, dashboards, and reporting across various departments.
- Contributed to project goals from a remote setting, ensuring effective communication and task completion.
Project Manager, Licensee Operations
Ashley Global Retail
Tampa, FL
02.2018 - 10.2023
- Supported projects internally and with external licensee partners.
- Helped streamline daily operations across licensee operations and business development to improve team efficiency.
- Assisted with communication and partnership efforts between corporate departments and licensee community on business initiatives.
- Coordinated in-person meetings, including internal business reviews and licensee conferences.
- Completed remote tasks to maintain productivity.
Human Resources Coordinator
Ashley Retail Headquarters
Tampa, FL
10.2015 - 09.2017
- Coordinated interviews for potential new hires with department leaders and hiring managers to streamline recruitment process.
- Managed new hire information processing, including offer letter distribution and employment verification, to ensure compliance and accuracy.
- Ran weekly new hire orientation classes for employees across various divisions of the company.
- Maintained and updated employee records in HR database to support accurate tracking of personal and job-related information.
Human Resources Coordinator
IFCO Systems
Tampa, FL
10.2013 - 10.2015
- Managed employee information in Workday software to ensure data accuracy and compliance.
- Generated ad-hoc reports on headcounts and turnover rates for Human Resources leadership to inform decision-making.
- Conducted audits for discrepancies, errors, or missing information on new hire accounts to maintain data integrity.
Global Operations Shared Services Associate (Contractor)
Nielsen
Oldsmar, FL
08.2013 - 10.2013
- Supported management of two Pilot programs for Stat Ops CR Automation with IssueTrak by executing specific steps, collecting feedback, and delivering reporting information via Excel.
- Collaborated with Stat Ops SOP Change Request Team to communicate, track, and update Change Requests for Standard Operating Procedures, ensuring accurate maintenance of tracking documents.
- Analyzed, updated, and maintained data within SharePoint 2010, focusing on document tracking and SOP reconciliation with minimal supervision.
- Gained thorough knowledge of company-specific metadata and terminology through hands-on experience.
Business Processes Specialist
Diversified Maintenance
Tampa, FL
01.2012 - 05.2013
- Established system specifications through user consultations to analyze workflow, information, and security requirements, ensuring alignment with business needs.
- Managed all initiations, transitions, and terminations of the company's services with our clients.
- Implemented new processes, procedures, and special projects to enhance operational effectiveness across the company.
- Maintained customer database of over 8,000 client locations nationwide, ensuring data integrity and accessibility.
- Designed and conducted training programs, providing references and support.
Office Manager
Whiteney One, LLC
Tampa, FL
11.2010 - 12.2011
- Streamlined company operations by promptly addressing and responding to various communication inquiries.
- Engaged investors for $20M real estate project, preparing presentations, monitoring finances, maintaining financial tracking, ensuring cost accessibility, and liaising with bank.
- Participated in foreclosure and tax certificate auctions at courthouse, bidding competitively for investment properties.
Education
Bachelor of Arts -
University of Rhode Island
01-2025
Skills
- Project management
- Smartsheet administration
- Dashboard reporting
- SharePoint management
- Vendor relations
- Process improvement
- Cross-functional collaboration
- Strategic communication
- Partner relations
- Organizational improvement
- Administrative operations
- Relationship building
Accomplishments
- Licensee Communications Lead: Managed communications across US and Canada for effective engagement with 120+ licensees.
- Smartsheet Project Management: Developed dashboards, forms, reports and project plans enhancing data visibility and decision-making capabilities.
- Vendor Coordination Leader: Coordinated logistics for in-person meetings to boost partner collaboration.
- Orientation Program Manager: Led weekly orientation for all new hires improving onboarding efficiency.
Timeline
Senior Manager, Licensee Support US & Canada
Ashley Global Retail
10.2023 - 03.2026
Project Manager, Licensee Operations
Ashley Global Retail
02.2018 - 10.2023
Human Resources Coordinator
Ashley Retail Headquarters
10.2015 - 09.2017
Human Resources Coordinator
IFCO Systems
10.2013 - 10.2015
Global Operations Shared Services Associate (Contractor)
Nielsen
08.2013 - 10.2013
Business Processes Specialist
Diversified Maintenance
01.2012 - 05.2013
Office Manager
Whiteney One, LLC
11.2010 - 12.2011
Bachelor of Arts -
University of Rhode Island