Brittany McCorkle
635 Noles Dr Apt 68 Mount Holly,NC
Summary
Adept at conflict resolution and customer service, demonstrated through a successful track record at Free Agent Electric. Skilled in Microsoft Excel and effective problem-solving, I consistently enhance customer loyalty and operational efficiency. My proactive approach and ability to maintain professionalism under pressure have been pivotal in achieving positive outcomes in high-stress situations.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Free Agent Electric
08.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Truck Assembler
Daimler
02.2017 - Current
- Consistently met daily production targets through efficient task prioritization and effective teamwork.
- Actively contributed towards fostering a positive work culture by consistently displaying professionalism, reliability, and strong work ethic principles in daily activities.
- Troubleshot mechanical issues during the assembly process, implementing timely solutions that minimized disruption to the production timeline.
- Supported cross-training initiatives among staff members which enabled seamless coverage during absenteeism occurrences while also promoting versatility skill sets development opportunities amongst employees.
- Enhanced truck assembly efficiency by streamlining processes and optimizing workstations.
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
Patient Attendant
A Better Day HomeCare
01.2015 - 02.2017
- Improved patient comfort by consistently providing compassionate care and maintaining a clean, safe environment.
- Actively engaged in ongoing observation of patients'' mental/emotional status adjusting care approach accordingly for maximum support during recovery journey.
- Expedited response times from medical personnel during emergencies by swiftly notifying appropriate parties when crises arose.
- Served as a reliable point of contact for family members seeking updates on their loved ones'' conditions, fostering trust and open communication.
- Assisted in daily living activities such as bathing, dressing, grooming, feeding, and toileting for optimal patient comfort and hygiene.
Material Handler/Forklift Operator
Bic Corporation
09.2014 - 01.2015
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
PCA
Woodlawn Haven
01.2011 - 09.2014
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
Operator Specialist
Metro One
02.2007 - 01.2011
- Provided exemplary customer service when interacting with clients or vendors, ensuring their needs were met in a timely manner while upholding the company''s reputation for professionalism.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Developed strong working relationships with colleagues across departments, fostering a collaborative environment conducive to solving complex challenges together.
Education
East Gaston HighSchool
Mount Holly, NC06.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Professional telephone demeanor
- Microsoft Outlook
- Follow-up skills
- Scheduling
- Documentation
Timeline
Customer Service Representative
Free Agent Electric
08.2021 - Current
Truck Assembler
Daimler
02.2017 - Current
Patient Attendant
A Better Day HomeCare
01.2015 - 02.2017
Material Handler/Forklift Operator
Bic Corporation
09.2014 - 01.2015
PCA
Woodlawn Haven
01.2011 - 09.2014
Operator Specialist
Metro One
02.2007 - 01.2011
East Gaston HighSchool