Brittany McCullough
Irvington,New Jersey
Summary
Reliable professional with a strong background in customer service. Skilled in money management and front-end organization, I excel at building rapport and delivering exceptional experiences to customers. Proven ability to enhance customer satisfaction and maintain a clean, orderly environment, ensuring smooth store operations during peak times.
Overview
16
16
years of professional experience
Work History
Front End Clerk
Shoprite of East Orange
08.2018 - Current
- Ensured front end areas remained clean and orderly to enhance corporate appeal.
- Handled customer inquiries regarding products and services.
- Completed payment processing tasks accurately.
- Stayed informed on seasonal promotions.
- Administered completion of various applications for customers.
- Provided exceptional customer service by answering questions about products or locating items as needed.
- Processed returns efficiently while adhering to store guidelines, preserving customer satisfaction without compromising profitability.
- Supported other departments when necessary to maintain smooth store operations during peak hours or staff absences.
- Handled cash transactions accurately and securely, minimizing discrepancies in financial reporting.
- Adhered to safety protocols while performing duties such as handling heavy merchandise or using equipment like ladder carts.
- Assisted customers with inquiries, resolving issues promptly and professionally.
- Communicated promotional details at the point of sale.
- Exceeded customer expectations with friendly greetings, attentive problem-solving skills, and prompt service.
- Maintained cleanliness and organization of the front end area, ensuring a welcoming environment for shoppers.
- Proactively addressed potential security concerns by monitoring activity within the store''s entrance area.
- Trained new employees on company procedures, enhancing overall team performance through knowledge sharing.
- Utilized excellent communication skills to build rapport with customers, fostering loyalty and repeat business.
- Implemented store policies effectively to maintain an orderly shopping environment and ensure compliance with regulations.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Ensured accuracy and efficiency in handling sales operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Shelved new items systematically, ensuring visually attractive presentations for promotions.
- Provided additional coverage during peak times to ensure efficient service.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
- Stayed current with store systems, financial guidelines and safety regulations.
After School Program Aide Volunteer
Trinity Temple Academy
04.2014 - 08.2015
- Provided one-on-one support to students with special needs, enabling their successful integration into mainstream classrooms.
- Provided a nurturing and supportive atmosphere for 25 students during before and after school care programs, fostering their social and emotional growth.
- Developed strong relationships with students, fostering a sense of trust and mutual respect that enhanced their learning experience.
- Supported after-school programs by supervising homework assistance sessions or leading extracurricular clubs.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Developed and implemented strategies to improve student engagement.
Home Babysitter
Self Employed
07.2009 - 06.2011
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Developed lessons and activities to promote children's physical and emotional development.
- Assisted in potty training and toilet hygiene.
- Encouraged children's emotional and social development.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Implemented daily routines and activities to stimulate and engage children.
Education
Diploma -
East Side High School
Newark, NJ06.2008
Skills
- Customer service
- Efficient work habits
- Cash handling expertise
- Building rapport
- Grocery store operations
- Front-end organization
- Friendly and helpful
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Active listening
- Professionalism
- Analytical thinking
- Reliable and responsible
Timeline
Front End Clerk
Shoprite of East Orange
08.2018 - Current
After School Program Aide Volunteer
Trinity Temple Academy
04.2014 - 08.2015
Home Babysitter
Self Employed
07.2009 - 06.2011
Diploma -
East Side High School