Brittany McLaughlin
Atlanta,US
Summary
Tenant relations, sales, marketing, and business transactions are all areas where I excel.Dedicated to learning, growing, and succeeding in the Leasing Industry. Positive and conscientious Leasing professional who is effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing improvements to improve properties. Data collection and analysis Upselling techniques Strong work ethic Accurate money handling Strong work ethic. Yardi Savvy, Marketing Queen, and Resident relations.
Overview
4
4
years of professional experience
Work History
Loan Processor
Home Dream Mortgage
Atlanta, GA
01.2023 - Current
- Calculated income, assets and liabilities to meet lender requirements.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Managed conditions sent from underwriting departments.
- Filed completed packages quickly and efficiently.
- Structured loan packages by properly analyzing credit reports, income and asset documents.
- Informed customers of loan application requirements and deadlines.
- Collaborated with company teams to expedite loan approval processes.
- Stayed abreast of lending regulations, industry trends and market rates.
Assistant Manager/Leasing Consultant
Broad Management Group
Atlanta, GA
01.2024 - 07.2024
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Escalated critical issues to property manager to deliver immediate resolution.
- Tracked leads using CRM software and followed up with interested parties.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Experienced in dealing with new construction, luxury apartments, condominiums and over-55 communities.
- Received rent payments and tracked transactions in accounting software.
Assistant Manager
Charolette Russe
Midland, TX
12.2020 - 12.2023
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Worked with the team to improve efficiency on various projects
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Am in charge of office administration and payroll
- Developed and implemented policies aimed at increasing team productivity and improving operational efficiency
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
- I'm in charge of maintaining professional relationships with suppliers and customers
- I'm in charge of scheduling, inventory control, and stocking
- Developed inventory control, merchandising, financial reports, and schedules systems that significantly improved operational efficiency
- Oversaw a team of 14 employees and provided performance feedback
- First in Leasing (Top Leasing Agent)
- CERTIFICATIONS
Education
High School Diploma -
Benjamin Banneker High School
College Park, GA05.2009
Skills
- Fair housing mandates
- Multi-family property management
- Knowledge of leasing and market conditions
- Organizational skills
- Sales and marketing aptitude
- Problem resolution
- Yardi Savvy
- High and Mid Rise Experience
- Tax Credit
- Luxury High Rise
- Application Process Management
- Collections
Timeline
Assistant Manager/Leasing Consultant
Broad Management Group
01.2024 - 07.2024
Loan Processor
Home Dream Mortgage
01.2023 - Current
Assistant Manager
Charolette Russe
12.2020 - 12.2023
High School Diploma -
Benjamin Banneker High School