Monique McMiller
Atlanta,GA
Summary
PROPERTY MANAGER PROFILE
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
6
6
years of professional experience
Work History
Property Manager
Harvard Place
05.2023 - Current
- Managing 200 unit asset Handled tenant complaints promptly and appropriately, calling in vendors and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Developed and implemented marketing strategies to increase occupancy rates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
PROPERTY MANAGER
THE LOFTS
07.2022 - 04.2023
- Responsible for managing a luxury apartment community portfolio consisting of 624 units
- Oversees the maintenance and physical operations of the property through the utilization of Maintenance Supervisor and staff
- Performs regular physical inspections of the property including vacant and “make-ready” apartments, and follows up with Maintenance
- Ensures property and staff maintain a safe environment at all times for residents and staff including compliance with legal guidelines, company standard and affordable housing monitoring
- Handled tenant complaints promptly and appropriately, calling in vendors, and other support services.
- Conducts regular (monthly at minimum) inspections of apartments, common areas, and amenities
- Manages the property office activities and staff including leasing apartments, marketing, preparing and submitting financial reports, etc.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept property in compliance with local, state and federal regulations.
PROPERTY MANAGER
LINCOLN PROPERTY COMPANY
02.2021 - 07.2022
- Responsible for managing mid-rise/high rise portfolio consisting of 203/362 units
- Increased rental occupancy to 99% and transformed delinquencies to 98% monthly collections
- Support general property administration and manage operations of the apartment community daily
- Solicit residents for new leases and lease renewal to boost the volume of long-term residents
- Train new staff members and provide regular feedback
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Kept property in compliance with local, state and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
Leasing Manager
Marketplace Vista
07.2020 - 02.2021
- Served as the public face and key liaison between management and renters (current & prospective) for a 298-unit luxury apartment complex
- Received exceptional scores on industry secret shopper reports
- Received 100% scoring on all industry benchmarks when shopped
- Improved customer relations by offering crucial support where otherwise lacking
- Scheduled appointments for showing and renting units and process paperwork for new residents moving in.
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Explained terms of lease and amounts to be paid to tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
Leasing Manager
FLATS AT PERIMETER PLACE
01.2020 - 07.2020
- Handled all tenant-facing aspect of leasing luxury apartments on behalf of the management company
- Inclusive of showing apartment homes to prospective renters, processing rental applications, overseeing move-ins and assisting tenants with their needs
- Negotiated sales and renewals with prospective and current tenants
- Presented properties and provided amenities in a positive light to prospective tenants
- Determined the needs, living standards and economic viability of prospect customers
- Negotiated leasing terms and conditions, and closed deals.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Managed daily and weekly marketing and leasing plans.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Property Management Specialist
PREMIER PLACEMENTS LLC
01.2018 - 01.2020
- Served as a liaison between management offices and current and prospective renters
- Maintained a high physical occupancy by focusing efforts on the attractions and retention of qualified residents to the community
- Evaluated prospective tenants to find an apartment complex that best fit their needs and wants
- Pre-qualified prospective tenants, secure leases from qualified applicants in accordance with property standards and regulations
- Collaborated with building administration and maintenance staff, to ensure tenants’ satisfaction during the lease term
- Visited new occupants to welcome and orient them on the occupancy policies to ensure a smooth transition
- Implemented lease renewal and resident retention programs that significantly reduced retention.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Education
MASTERS OF EDUCATION - ADULT EDUCATION
UNIVERSITY OF PHOENIX
BACHELOR OF SCIENCE - CULTUREAL COMMUNICATION
UNIVERSITY OF PHOENIX
CERTIFIED APARTMENT MANAGER CPR CERTIFIED -
Skills
- Operations Management
- Accounting Operations
- Increasing Occupancy
- Multi-Family Property Management
- Affordable Housing Programs Knowledge
- Staff Training & Recruitment
- Collections & Delinquency
- Negotiation
- Rental Pricing Strategies
- Administrative Leadership
- Strong interpersonal Skills
- Fair Housing Mandates
- WPM: 90
- Renewals Management
- Microsoft Office
- Tenant and Eviction Laws
- Conflict Resolution
- Exceptional Oral and Written Communication Skills
- Problem Solving
- Meticulous attention to detail
- Excellent Organizational skills
- Property Management Software Understanding
- Poised under pressure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Property Manager
Harvard Place
05.2023 - Current
PROPERTY MANAGER
THE LOFTS
07.2022 - 04.2023
PROPERTY MANAGER
LINCOLN PROPERTY COMPANY
02.2021 - 07.2022
Leasing Manager
Marketplace Vista
07.2020 - 02.2021
Leasing Manager
FLATS AT PERIMETER PLACE
01.2020 - 07.2020
Property Management Specialist
PREMIER PLACEMENTS LLC
01.2018 - 01.2020
MASTERS OF EDUCATION - ADULT EDUCATION
UNIVERSITY OF PHOENIX
BACHELOR OF SCIENCE - CULTUREAL COMMUNICATION
UNIVERSITY OF PHOENIX