Ashley Poole
Atlanta,GA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Loan Processor
Masters Home Mortgage
Atlanta, GA
01.2025 - Current
- Reviewed credit reports, income records, and asset statements to verify borrower eligibility.
- Processed residential mortgage files from application through closing, ensuring complete documentation and compliance.
- Coordinated with lenders, underwriters, and title companies to resolve conditions and move files forward.
- Monitored loan pipeline status, prioritizing deadlines and maintaining accurate file updates.
- Communicated requirements to borrowers and originators, reducing delays caused by missing information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Coldwell Banker Residential Brokerage
REALTOR
Atlanta, GA
09.2018 - Current
- Guided buyers in locating ideal homes by assessing needs, requirements, and budgets, enhancing client satisfaction
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales
- Facilitated conflict resolution and negotiated agreements between parties to achieve mutually beneficial outcomes
- $432,000. Finalized real estate transactions to achieve sales goals. in Q1 of first year
Property Manager
Provence Real Estate
Riverdale, GA
09.2016 - 06.2018
- Boosted occupancy 100% by leveraging market knowledge and successful promotional strategies
- Conducted property tours for prospective tenants, showcasing unit types and features to enhance leasing opportunities
- Addressed inquiries from tenants and stakeholders, employing active listening and open-ended questions to resolve issues efficiently
- Analyzed leases to ensure compliance and uphold service standards for tenants
- Analyzed and evaluated monthly and quarterly financial statements
Assistant Property Manager
NuRock Companies
East Point , GA
08.2011 - 02.2012
- Ensured compliance with safe housing requirements and contractual obligations by effectively resolving tenant issues and service needs
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Oversaw monthly collections and maintained high payment rates through positive relationships with tenants
- Fostered strong relationships with property manager, leasing consultants, and residents by promoting collaboration and delivering exemplary service
- Maintained thorough, accurate and compliant records for internal and regulatory audits
- Inspected property every 6 months, took pictures and wrote reports regarding findings for submission to Owners
Leasing Consultant
Peabody Properties Inc.
Decatur, GA
03.2007 - 08.2011
- Conducted property showings, addressing questions and concerns to facilitate contract closures
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Conducted tours of property for prospective tenants with prospective tenants and provided a wealth of information regarding to its key features
- Marketed property to local businesses using collateral, phone calls, and email outreach
Education
BBA - Business
American InterContinental University
Atlanta, GA4 2017
High School Diploma -
South Gwinnett High School
Snellville, GASkills
- Loan file management
- Regulatory compliance
- Fair housing policies
- Residential management
- Loan origination support
- Ability to work under pressure
- Real Estate license
- Prospecting Clients
- Document processing
- Compliance auditing
- Works Well Under Pressure
- Time management ability
- Telephone and email etiquette
- Borrower qualification
Accomplishments
- Atlanta REALTORS Association Member
- Atlanta Top Producer in Quarter 1 (2019)
- Increased occupancy rates from 76% to 100% in 6 months
Timeline
Loan Processor
Masters Home Mortgage
01.2025 - Current
Coldwell Banker Residential Brokerage
REALTOR
09.2018 - Current
Property Manager
Provence Real Estate
09.2016 - 06.2018
Assistant Property Manager
NuRock Companies
08.2011 - 02.2012
Leasing Consultant
Peabody Properties Inc.
03.2007 - 08.2011
High School Diploma -
South Gwinnett High School
BBA - Business
American InterContinental University