Brittany Melchert

Managed customer account reconciliations, resolving discrepancies to maintain financial integrity.

• Collaborated with sales team to address billing inquiries and enhance customer satisfaction.
• Monitored aging reports, prioritizing follow-ups on overdue accounts to reduce outstanding balances.
• Reconciled customer accounts and resolved discrepancies to maintain financial accuracy.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.

• Coordinated scheduling and calendar management for multiple executives, optimizing time allocation.
• Implemented new filing system, improving document retrieval speed and organization.
• Trained new staff on office procedures, fostering a collaborative team environment.
• Maintained office supplies inventory, ensuring availability of essential materials for staff use.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

• Coordinated with sales team to resolve billing inquiries, enhancing customer satisfaction and retention.
• Conducted regular audits of accounts receivable aging reports to identify overdue accounts for follow-up.
• Collaborated with management to develop streamlined invoicing processes, improving operational efficiency.
• Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
• Billed customers by sending statements and invoices via fax or email.
• Answered customer questions and concerns and sought through outstanding payment accounts to resolution.