Brittany Miller
Richmond,TX
Summary
Dynamic Vice President of Training and Development at Chick-fil-A, recognized for driving operational efficiency and enhancing profitability through strategic planning and talent development. Expert in team leadership and process improvement, successfully implemented innovative training programs that elevated employee engagement and performance, fostering a culture of continuous improvement across multiple locations.
Overview
16
16
years of professional experience
Work History
Vice President of Training and Development
Chick-fil-A
11.2009 - Current
- Led strategic initiatives to enhance operational efficiency across multiple restaurant locations.
- Developed and implemented training programs for leadership development within management teams.
- Oversaw budget allocations, ensuring optimal resource utilization and cost management strategies.
- Fostered collaboration among cross-functional teams to drive innovation in service delivery methods.
- Established performance metrics to evaluate team productivity and ensure accountability.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Identified opportunities to improve business process flows and productivity.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Provided strong leadership to enhance team productivity and morale.
Education
High School Diploma -
University of Houston-Victoria
Katy, TXSkills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Coaching and mentoring
- Complex Problem-solving
- Strategic planning
- Results-driven
- Operations management
- Customer service
- Documentation and reporting
- Process improvement
- Training and mentoring
- Performance monitoring
- Staff training
- Policy and procedure development
- Verbal and written communication
- Recruiting and interviewing
- Cross-functional team leadership
- Troubleshooting and problem resolution
- Operations planning
- Reporting oversight
- Talent development
- Business performance management
Timeline
Vice President of Training and Development
Chick-fil-A
11.2009 - Current
High School Diploma -
University of Houston-Victoria