Brittany Moore
Ben Wheeler,TX
Summary
Highly skilled in analytical thinking, effective communication, and collaborative teamwork. Track record of successfully adapting to new environments and solving complex problems. Committed to contributing to team success and continuously developing professional skills. Known for bringing a positive attitude and strong dedication to continuous learning and personal growth.
Overview
20
20
years of professional experience
Work History
Veterinary Technician Manager- Specialty
BluePearl Veterinary Partners
06.2021 - 04.2023
- Maximized performance by monitoring activities and mentoring no fewer than 20 team members daily.
- Improved safety procedures to create safe working conditions for employees.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Launched quality assurance practices for each phase of development
- Established performance goals for twenty one direct reports and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Controlled costs to keep business operating within budget and increase profits.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Veterinary Technician Supervisor-Neurology & Surgery
BluePearl Specialty + Emergency Pet Hospital
06.2020 - 06.2021
- Acquired, mentored and lead twelve direct reports
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Successfully transitioned teams during hospital buy-out into a new company structure in March 2020.
- Oversaw installation, implementation and maintenance of GE 1.5T MRI in hospital.
Veterinary Technician-ICU, ER, Neurology & Surgery
Center For Veterinary Specialty + Emergency Care
10.2015 - 06.2020
- Assessed health status of patients by eliciting health histories, conducting physical assessments, and analyzing data to formulate plans of care.
- Evaluated and assessed phone calls from facilities, physician offices, hospitals and patients to handle urgent issues and prioritize care.
- Welcomed pet owners, described in detail available services, outlined costs, and determined special needs of animals under care.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Preformed over 350 hours of anesthesia monitoring for surgical patients and oversight in recovery in one year.
- Investigated and resolved issues affecting hospital operations and patient care.
- Proficient in multi-modal CT scans and radiographs
- ALS & BLS trained
- Advanced surgical anesthesia and TIVA training
Veterinary Rehabilitation Technician Lead
HEAL Veterinary Hospital
06.2013 - 10.2015
- Assisting in Acupuncture treatment for pain control and neurological problems in patients
- Able to facilitate treatments for patients needing Rehabilitation post surgery such as, water treadmill, land treadmill, stretching, massage, physio ball stability training and cold laser therapy
- Responsible for maintaining, operating and troubleshooting all Idexx laboratory and Radiology equipment
- Maintain proper operation and routine maintenance of anesthesia and surgery equipment
- Proficient in Cornerstone PMS to maintain patient medical records, accurately recording vital statistics, medical histories, vital statistics and test results.
- Performed anesthesia and assisted in surgical procedures as needed.
- Facilitated laboratory tests as required
- Performed advanced dentistry with radiology on canine and feline patients
- Fluent in drawing blood for laboratory testing and placing IV catheters
- Responsible for building and maintaining lasting relationships with vendors and distributors
- Obtained patient history and built lasting relationships with owners and patients
- Maintained medicine and equipment inventory, issued supplies to staff and notified personnel to procure more stock.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
- Utilized aquatic therapy treatments for patients with orthopedic and neurological conditions.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Facilitated patient and family education and training on assistive device and adaptive equipment uses.
- Educated patients and families on exercises and proper body mechanics.
Veterinary Primary Technician
East Lake Veterinary Hospital
06.2009 - 09.2013
- Assisting in Acupuncture treatment for pain control and neurological problems in patients
- Responsible for maintaining and operating all Idexx Abaxis and Heska laboratory equipment
- Performed anesthesia and assisted in surgical procedures.
- Facilitated laboratory tests as required
- Performed advanced dentistry with radiology on canine and feline patients
- Fluent in drawing blood for laboratory testing and placing IV catheters
- Ordered and organized drugs and treatments for hospitalized patients
- Obtained patient history and built lasting relationships with owners and patients.
- Proficient in Cornerstone PMS to maintain patient medical records, accurately recording vital statistics, medical histories, vital statistics and test results.
- Assessed health status of patients by eliciting health histories, conducting physical assessments, and analyzing data to formulate plans of care.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Managed patients recovering from medical or surgical procedures.
Offsite Leasing and Service Representative
Real Page
10.2008 - 02.2009
- Assist prospect with leasing information for several different communities nationally
- Assist residents of apartment communities and military bases with service requests for their home
- Consistently meet quality goals weekly
- Recorded training modules and informative videos for the company to use in implementations
- Assist in training of new employees on a monthly occurrence
Veterinary Technician/ Laboratory Specialist
Southridge Animal Hospital
03.2005 - 09.2008
- Fluent in reception skills and client services
- Fluent in Cornerstone office programming
- Promoted from kennel supervisor to technician after four months
- Maintained and operated all Idexx laboratory equipment and computers throughout the practice
- Obtained patient history and built lasting relationships with owners and patients
- Solely scheduled all boarding for the holidays for two years
- Assisted the Veterinarian with procedures on the animals in surgery
- Performed laboratory tests as required
- Performed anesthesia and assisted in surgery
- Performed dentals on canine and feline patients
- Fluent in drawing blood for laboratory testing
- Scheduled appointments and surgery for clients
- Assisted with the management of the facility
- Ordered and organized drugs and treatments for the practice
- Ensured inventory accuracy for all medicines on site
- Assisted with the completion and filing of insurance data for insurance claims
Trainer/ Server/ Hostess
Chili’s Bar and Grill
06.2003 - 09.2005
- Promoted to trainer after six months of responsible, reliable serving
- Trained new servers and providing them with proficient knowledge to accomplish complicated tasks
- Greeted guests and seated them properly throughout the restaurant
- Provided friendly knowledgeable service to multiple guests in a timely manner
Education
Veterinary Technology - Veterinary Science
San Juan College
Farmington, NM12-2016
General Studies - General Studies
Dallas County Community College
Dallas, TX05-2013
Merchandising course work - undefined
American Public University
Charles Town, WV01-2010
General studies - undefined
North Central Texas College
Corinth, TX01-2008
Skills
- Project Coordination
- Critical thinking
- Leadership and Mentorship
- Practice Management System implementations
- Schedule building and oversight
- Conflict resolution
- Cost Analysis
- Veterinary standards and procedures
Timeline
Veterinary Technician Manager- Specialty
BluePearl Veterinary Partners
06.2021 - 04.2023
Veterinary Technician Supervisor-Neurology & Surgery
BluePearl Specialty + Emergency Pet Hospital
06.2020 - 06.2021
Veterinary Technician-ICU, ER, Neurology & Surgery
Center For Veterinary Specialty + Emergency Care
10.2015 - 06.2020
Veterinary Rehabilitation Technician Lead
HEAL Veterinary Hospital
06.2013 - 10.2015
Veterinary Primary Technician
East Lake Veterinary Hospital
06.2009 - 09.2013
Offsite Leasing and Service Representative
Real Page
10.2008 - 02.2009
Veterinary Technician/ Laboratory Specialist
Southridge Animal Hospital
03.2005 - 09.2008
Trainer/ Server/ Hostess
Chili’s Bar and Grill
06.2003 - 09.2005
Merchandising course work - undefined
American Public University
General studies - undefined
North Central Texas College
Veterinary Technology - Veterinary Science
San Juan College
General Studies - General Studies
Dallas County Community College