Beth LaFaille
Chester,CT
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently. Strong focus on team collaboration and adaptability in fast-paced environments, with key skills in diagnostic testing and patient management.
Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Veterinary professional with extensive experience in animal healthcare and strong commitment to excellence in clinical support. Proven ability to handle clinical tasks, assist in surgeries, and provide compassionate care.
Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Specialty Veterinary Technician
Central Hospital for Veterinary Medicine
01.2024 - Current
- Assisted veterinarians in emergency and orthopedic surgeries, ensuring procedures were carried out smoothly and effectively.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Monitored vital signs and post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Collected patient biopsies and blood samples for laboratory analysis.
- Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time using veterinary EMR systems
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Facilitated stress-free visits for pets and owners with calm and patient demeanor.
- Enhanced patient recovery rates by administering prescribed treatments accurately and compassionately.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Provided nutritional counseling for pet owners, leading to improved health outcomes for pets.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance
- Improved clinic efficiency with organization of medical inventory and timely restocking of supplies.
Veterinary Surgical and Laboratory Technician
Catzablanca Cat Clinic and Hospital
01.2022 - 01.2024
- Improved patient outcomes by assisting in various surgical procedures and providing pre-and post-operative care.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Proficient in catheter placement, intubation, and extubation
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Contributed to successful surgeries through expert handling of anesthesia delivery systems and monitoring patients during procedures.
- Provided compassionate care for animals during their recovery process by regularly assessing pain levels and administering appropriate medications as needed.
- Proficient in maintenance, cleaning, and sterilizing surgical instruments, set-up and cleanup of surgical area
- Enhanced surgical efficiency by maintaining a clean and organized operating room, ensuring all necessary equipment was readily available.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Performed dental prophylactic cleanings using ultrasonic scaler and polisher
- Performed dental extractions
- Ensured accurate recordkeeping for each surgery by diligently documenting procedure details, medication administration, and patient progress.
- Collaborated closely with the veterinary team to develop customized treatment plans based on individual patient needs and conditions.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Ability to proficiently and efficiently run Idexx lab equipment and manually read diagnostic tests
- Skilled in pharmaceutical medications and procedures
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Collected and prepared patient biopsies and blood samples for laboratory analysis.
- Increased client satisfaction with thorough communication regarding their pet''s surgical process, aftercare, and follow-up appointments.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Proficient with medical transcription and recording
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Maintained detailed records of animal health care and diagnostic treatments.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
Veterinary Assistant
Banfield Pet Hospital
01.2021 - 01.2022
- Monitored vital signs and provided nursing care for animals.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Observed animals for signs of distress or illness.
- Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Assisted senior staff with blood analyses and physical assessments.
- Restrained animals for examination and treatment.
- Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
- Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
- Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
- Collected patient biopsies and blood samples for laboratory analysis.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Improved client relations through effective communication and education on pet health needs.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Provided customer support to clients, answering questions and addressing concerns.
- Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.
- Prepared and administered diets and feedings according to instructions.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
- Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
- Decisive and Skilled in multitasking and working in high-stress environments while remaining focused
Self-Employed - Residential Property Manager
Beth LaFaille
01.1996 - 01.2020
- Successfully managed all aspects of a large waterfront estate property for over 20 years
- Established and maintained numerous vendor relationships
- Responsible for cleaning, repairing, and maintaining all grounds, vehicles, boats, pool care, irrigation systems, and landscaping
- Organized and catered all events, parties, and activities
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Improved owner satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Handled owner concerns and complaints promptly and appropriately, calling in repairmen, and other support services.
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Enhanced property value by overseeing renovation projects and recommending improvements to common areas.
- Responsible for scheduling and overseeing various private contractors
- Responsible for interviewing, hiring, training, and terminating groundskeeper associates
Self-Employed - Professional Housecleaner
Beth LaFaille
01.1995 - 01.1999
- Successfully owned and operated professional housecleaning business
- Continuously maintained up to 30 client accounts
- Managed staff of employees including interviewing, hiring, training, and terminations
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
Various Responsibilities
Charthouse Restaurant
01.1992 - 01.1996
- Responsible for: customer service, hosting, prep work, appetizers, catering events
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Operated register to process payments and collect cash payment for order totals.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Processed customer payments and balanced cash drawers.
Education
VETERINARY TECHNICIAN: ASSOCIATE DEGREE - VETERINARY TECHNOLOGY
Penn Foster College
Scottsdale, Arizona11.2024
VETERINARY ASSISTANT CERTIFICATE -
MXCC
Middletown, CT04.2009
Skills
- General anesthesia and recovery monitoring
- Intravenous catheterization
- Vaccine administration
- Veterinary dentistry
- Blood collection
- Surgical procedures and support
- Animal restraint
- Laboratory operations
- Sanitation protocols
- Microscopy techniques
- Veterinary standards and procedures
- Medical history
- Treatment administration
- Emergency and preventive care
- Patient triage
- Supply restocking
- Pharmacy duties
- Medical record-keeping
- Maintaining treatment notes
- Procedure billing and payment processing
- Customer service
- Client relations
- Problem resolution
- Scheduling
- Data collection
- Typing proficiency
- Record preparation
- Team collaboration
- Customer consulting
- Punctuality and reliability
- Positive and professional
- Adaptive team player
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Recognized by customers and property owners for expedient and effective service.
Certification
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
- Fear Free Certified Professional - Fear Free Pets.
- National Certified Veterinary Assistant (NCVA) - National Association of Veterinary Technicians in America.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid time offPaid sick leaveHealthcare benefitsPersonal development programs401k match4-day work weekWork from home optionTeam Building / Company RetreatsStock Options / Equity / Profit SharingLanguages
English
Native or Bilingual
Timeline
Specialty Veterinary Technician
Central Hospital for Veterinary Medicine
01.2024 - Current
Veterinary Surgical and Laboratory Technician
Catzablanca Cat Clinic and Hospital
01.2022 - 01.2024
Veterinary Assistant
Banfield Pet Hospital
01.2021 - 01.2022
Self-Employed - Residential Property Manager
Beth LaFaille
01.1996 - 01.2020
Self-Employed - Professional Housecleaner
Beth LaFaille
01.1995 - 01.1999
Various Responsibilities
Charthouse Restaurant
01.1992 - 01.1996
VETERINARY ASSISTANT CERTIFICATE -
MXCC
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
- Fear Free Certified Professional - Fear Free Pets.
- National Certified Veterinary Assistant (NCVA) - National Association of Veterinary Technicians in America.
VETERINARY TECHNICIAN: ASSOCIATE DEGREE - VETERINARY TECHNOLOGY
Penn Foster College
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