Brittany Morrill
Pittsburgh,PA
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Turner Dairy
Pittsburgh, PA
07.2024 - Current
- Manage daily operations to achieve performance, quality, and service standards.
- Collaborate with the management team to develop strategic plans for business growth and improvement.
- Assist in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Lead cross-functional teams in process improvement initiatives, enhancing service delivery standards.
- Mentor junior staff, fostering a collaborative environment focused on continuous improvement.
Customer Service Representative
Turner Dairy
Pittsburgh, PA
08.2023 - Current
- Resolved customer inquiries using CRM software, ensuring timely and accurate responses.
- Managed high-volume calls, maintaining composure and professionalism under pressure.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Bartender
Shooti's Bar & Grille
01.2015 - Current
- Enforce minimum age requirements for consumption of alcoholic beverages by checking identification.
- Create rapport with new and returning patrons to foster guest satisfaction.
- Clean tables after service and quickly reset supplies to maintain restaurant and service flow.
- Establish rapport with new and returning patrons, enhancing guest satisfaction and loyalty.
- Operate Point of Sale system to input orders, create checks and issue receipts and make proper change for cash transactions.
- Address customer and business operations needs efficiently, ensuring seamless service with minimal errors.
- Onboard new hires on bar maintenance and customer service protocols, promoting consistency and quality.
Sonographer
Forbes Regional Hospital
06.2022 - 06.2023
- Communicated with patients regarding exams and procedures.
- Executed attention to detail to ensure accurate imaging of pathology, enhancing diagnostic quality.
- Upheld patient confidentiality while accessing electronic medical records.
- Utilized various software to organize exams and patient information, facilitating effective communication with physicians and care teams.
- Analyzed medical history and lab results to determine appropriate exam type, supporting timely and accurate diagnosis.
- Maintained extensive knowledge of anatomy and physiology of the human body.
Instacart Shopper
Instacart
06.2020 - 02.2022
- Delivered quick, accurate service under tight deadlines, ensuring customer satisfaction.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
- Built loyal clientele by cultivating close relationships and going the extra mile in deliveries, including no-contact delivery and assisting older customers with groceries.
- Followed application instructions closely and reviewed deliveries to minimize errors.
Bartender
Rolling Fields Golf Course
04.2021 - 09.2021
- Operated cash register and POS system for efficient transaction processing and ensured accurate cash handling.
- Balanced daily registers and generated sales reports to provide management with accurate financial insights.
- Stayed up to date on latest mixology trends, bar equipment and sanitation standards.
- Ensured bar was fully stocked with necessary supplies to enhance customer experience. with beer, wine, liquor, and related supplies.
- Interacted with customers to ensure satisfaction, completed transactions, and maintained work areas in accordance with professional standards.
- Balanced daily registers and generated sales reports for management.
Sales Associate
Spotlight Costumes LLC
09.2011 - 10.2014
- Arranged merchandise with signage and displays to drive customer sales and reduce overstock.
- Sold products by highlighting unique features and educating customers on proper use.
- Answered incoming calls to provide information on store offerings and services.
- Answered incoming telephone calls to provide store, products and services information.
- Processed orders through company system and coordinated product deliveries.
- Helped fellow team members in the selection, organization, and export of theater costuming.
Education
Associate of Science - Diagnostic Medical Sonography
Community College of Allegheny County
05-2022
Associate - Graphic Design & Business Management
Bradford School
12-2012
High School Diploma - undefined
Greensburg Salem High School
06-2011
Skills
- Customer experience management
- Organizational ability
- Strong leadership skills
- Team collaboration
- Creative problem-solving
- Analytical decision making
- Effective communication
Timeline
Assistant Manager
Turner Dairy
07.2024 - Current
Customer Service Representative
Turner Dairy
08.2023 - Current
Sonographer
Forbes Regional Hospital
06.2022 - 06.2023
Bartender
Rolling Fields Golf Course
04.2021 - 09.2021
Instacart Shopper
Instacart
06.2020 - 02.2022
Bartender
Shooti's Bar & Grille
01.2015 - Current
Sales Associate
Spotlight Costumes LLC
09.2011 - 10.2014
High School Diploma - undefined
Greensburg Salem High School
Associate - Graphic Design & Business Management
Bradford School
Associate of Science - Diagnostic Medical Sonography
Community College of Allegheny County