Marissa DeLeon
Houston,TX
Summary
Hardworking and reliable employee with strong ability in retail management . Offering customer service satisfaction and supervisor experience. Highly organized, proactive and punctual with team-oriented mentality.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Ashley Stewart
4400 NorthFreeway
03.2024 - 06.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Ensured compliance with company policies and procedures, maintaining operational efficiency.
- Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Senior Manager
Melrose Clothing Store
Houston, TX
12.2022 - 12.2023
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assistant Manager
Melrose Clothing Store
Houston, TX
10.2022 - 12.2022
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations to enhance team productivity and store performance.
- Trained and mentored staff on customer service standards and product knowledge.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
Melrose Clothing Store
09.2020 - 10.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Trained new team members in cash register operation, stock procedures and customer services.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Associate
Rainbow Clothing Store
Houston, TX
03.2020 - 06.2020
- Built relationships with customers to encourage repeat business.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Skills
- Supervisor Experience
- Customer service
- Cash handling
- Staff Training
- Teamwork Mindset
- Customer Experience Management
- Team Leadership
- Staff training and development
- Staff supervision
- Workload management
- Retail operations
- Recruiting and interviewing
- Hiring and training
Timeline
Assistant Manager
Ashley Stewart
03.2024 - 06.2025
Senior Manager
Melrose Clothing Store
12.2022 - 12.2023
Assistant Manager
Melrose Clothing Store
10.2022 - 12.2022
Sales Associate
Melrose Clothing Store
09.2020 - 10.2021
Sales Associate
Rainbow Clothing Store
03.2020 - 06.2020