Brittany Morris
Orlando,FL
Summary
Highly motivated, dynamic individual with 10+ years of hands-on experience in hospitality, customer service, and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, interpersonal communication, strategic thinking, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
Work History
SEASONAL MARKET TRAINER
BDS Connected Solutions
Naples, FL
11.2022 - 01.2023
- Leveraged industry trends to deliver up-to-date training.
- Educated consumers and vendors on Amazon Alexa-enabled devices.
- Established and maintained quality control standards.
- Built and maintained professional relationships with vendors and suppliers.
- Collected and submitted data for employer.
CONCIERGE
Edgewater Beach Hotel
Naples, FL
01.2022 - 10.2022
- Facilitated visitor requests for dining and tourist attractions by researching various local venues in time-sensitive manner.
- Warmly greeted all resort guests to provide positive first impression of resort/Naples.
- Arranged for transportation to and from airport, train station and events for visitors.
- Supported local businesses, teams, museums, restaurants and other tourist-oriented spots by promoting events to guests.
- Contacted previous guests and potential visitors via email with information on events and resort to build clientele base.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
SPECIAL EVENTS ENTERTAINMENT/SEASONAL MERCHANDISER
Universal Studios
09.2019 - 12.2021
- Provided excellent guest service while maintaining integrity of highly-themed locations throughout park.
- Ensured guest safety in courteous/efficient manner.
- Multitasked in fast-paced environment.
- Monitored sales floor for safety/ aesthetic issues and act promptly to correct them.
- Troubleshooted technical difficulties with POS system.
MERCHANDISE INTERN/ATTRACTIONS HOSTESS
Walt Disney World
01.2016 - 12.2018
- Provided excellent guest service to guests on behalf of The Walt Disney Company.
- Resolved wide range of guest issues by formulating satisfactory corrective action with minimal management involvement.
- Conducted sales, inventory, stocking, and merchandising at over 25 locations at Walt Disney World's parks/resorts.
- Multitasked in order to consistently ensure guest safety while operating technologically advanced attractions.
- Monitored security/weather threats and reported them to appropriate entity.
- Effectively communicated with guests (as per Disney training/guidelines) regardless of any barriers, language or otherwise.
SALES ASSOCIATE
Nordstrom Rack
08.2015 - 01.2016
- Resolved wide range of customer service issues in environment that promoted employee empowerment.
- Assisted in creating merchandise displays by arranging items in appealing and orderly way to increase sales.
- Maintained safe/sanitary workplace in accordance with company guidelines.
- Conducted inventory while maintaining store's organization/cleanliness.
CASHIER
Le Macaron
01.2015 - 07.2015
- Conducted cash register transactions with 100% accuracy.
- Resolved customer service issues independently.
- Ensured consistent product quality and food safety.
- Logged inventory and transaction numbers.
INTERN
John R Wood Properties
01.2014 - 12.2014
- Organized and managed client data.
- Created spreadsheets for office staff.
- Answered and redirected phone calls.
- Shadowed real estate broker.
- Assisted with basic administrative tasks.
SEASONAL ASSISTANT
Bartikowsky Jewelers
12.2009 - 12.2011
- Assisted business office during during peak seasons.
- Created storefront displays.
- Assisted in conducting sales of luxury jewelry.
- Packaged high volume of client orders.
Education
Bachelor of Arts - Hospitality And Tourism Management
University of Central Florida
Orlando, Florida12-2026
Skills
- Proficient in Microsoft Office
- Efficient Task Prioritization and Multitasking Abilities
- Safety and Regulatory Compliance
- Organizational Development
- Quality Assurance and Control
- Attention to Detail
- Extensive Knowledge of Point of Sale Systems
- Strong Verbal and Written Communication Skills
- Highly Flexible Working with Teams and Independently
- Accurate Cash Drawer Management
- Retail Merchandising and Sales
- Strong Interpersonal Skills (Clients and Colleagues)
Affiliations
Southwest Florida Concierge and Guest Services Association
Timeline
SEASONAL MARKET TRAINER
BDS Connected Solutions
11.2022 - 01.2023
CONCIERGE
Edgewater Beach Hotel
01.2022 - 10.2022
SPECIAL EVENTS ENTERTAINMENT/SEASONAL MERCHANDISER
Universal Studios
09.2019 - 12.2021
MERCHANDISE INTERN/ATTRACTIONS HOSTESS
Walt Disney World
01.2016 - 12.2018
SALES ASSOCIATE
Nordstrom Rack
08.2015 - 01.2016
CASHIER
Le Macaron
01.2015 - 07.2015
INTERN
John R Wood Properties
01.2014 - 12.2014
SEASONAL ASSISTANT
Bartikowsky Jewelers
12.2009 - 12.2011
Bachelor of Arts - Hospitality And Tourism Management
University of Central Florida