Brittany Morris

• Oversee the day-to-day administrative operations of a multi-property commercial real estate portfolio.
• Manage tenant relations by serving as the primary point of contact for lease inquiries, maintenance requests, renewals, and general communication.
• Coordinate property maintenance and repairs by working with vendors and contractors to ensure timely completion of projects.
• Prepare lease agreements, renewals, notices, invoices, and other property-related documentation while maintaining accurate tenant records.
• Monitor rent collections, process payments, assess late fees, and follow up on delinquent accounts in accordance with lease agreements.
• Coordinate property inspections, tenant move-ins and move-outs, and maintain occupancy records.
• Develop and implement operational procedures and documentation to improve efficiency and consistency across property management functions.
• Plan and coordinate marketing initiatives, community events, and promotional activities to increase property visibility and tenant engagement.

Manage the day-to-day administrative and operational functions of a high-volume Ashley Furniture retail location, ensuring efficient store operations and exceptional customer service. Oversee company-wide inventory management for 2 locations, purchasing, order accuracy, delivery coordination, and administrative processes while serving as the primary resource for operational support across multiple departments/stores.

Lead onboarding and ongoing training for administrative and sales staff on company policies, software systems, operational procedures, and best practices. Manage the day-to-day administrative and operational functions of a high-volume Ashley Furniture retail location, ensuring efficient store operations and exceptional customer service. Oversee company-wide inventory management, purchasing, order accuracy, online order fulfillment, delivery coordination, and administrative processes while serving as the primary operational resource across multiple departments.

Manage the complete lifecycle of online customer orders, from order placement through scheduling, fulfillment, delivery, and post-sale follow-up to ensure an exceptional customer experience. Coordinate and schedule delivery logistics across Wyoming, Nebraska, and Colorado, maximizing route efficiency while maintaining clear communication with customers, warehouse personnel, and delivery teams.

Lead onboarding and ongoing training for administrative and sales staff on company policies, operational procedures, software systems, and best practices to ensure consistency, compliance, and operational excellence. Develop and maintain Standard Operating Procedures (SOPs) and continuously improve workflows to increase productivity and accuracy throughout the organization.

Serve as the primary IT support resource by troubleshooting hardware, software, networking, phone systems, and point-of-sale technology while coordinating with third-party vendors to resolve technical issues. Handle confidential Human Resources documentation with discretion, maintaining employee records, onboarding paperwork, and other sensitive personnel information while ensuring confidentiality and compliance.

Partner closely with executive leadership, sales, warehouse, customer service, and operations teams to maintain inventory integrity, resolve escalated customer concerns, improve business processes, monitor operational performance, and support the overall success of multiple store operations to ensure consistency and efficiency. Serve as the primary IT liaison for the organization by troubleshooting hardware, software, network, phone, and point-of-sale issues while coordinating with third-party vendors when necessary.

Develop and implement standard operating procedures (SOPs), streamline workflows, monitor operational performance, and identify process improvements that increase efficiency and accuracy. Partner closely with sales, warehouse, customer service, and leadership teams to maintain inventory integrity, support daily business operations, resolve escalated customer concerns, and ensure organizational goals are achieved.