Brittany Mortimer
Miramar,FLORIDA
Summary
Hardworking employee enthusiastic about learning traffic laws and regulations for the DMV field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Hardworking with expertise providing excellent communication with all types of backgrounds. Engaging and pleasant personality.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Driver License Examiner II
State Of Florida Department Of Highway Safety
12.2022 - Current
- Determining and verifying driver eligibility and compliance
- Administering driving test
- Collecting customer payments
- Issuing diver license, temporary license & identifications cards
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Completed routine pre-trip inspections to evaluate vehicles and assess maintenance needs.
Sales Representative Team Leader
Target
10.2020 - 08.2022
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Maintained current knowledge of evolving changes in marketplace.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Collaborated with cross-functional teams to identify and address customer needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Associate of Science - Criminal Justice
Brown Mackie College - Atlanta
Atlanta, GANo Degree - Nursing Assistance
Miami Lakes Educational Center
Miami Lakes, FLSkills
- Nursing Assistant Certification
- Basic Life Support (CPR)
- Excellence in team work
- Patience and understanding, strong communication skills
- Customer rapport
- Problem-Solving
- Proficient in Microsoft Applications
- General office Skills
- Time Management
- Punctual and Reliable
- Cultural Awareness
Timeline
Driver License Examiner II
State Of Florida Department Of Highway Safety
12.2022 - Current
Sales Representative Team Leader
Target
10.2020 - 08.2022
Associate of Science - Criminal Justice
Brown Mackie College - Atlanta
No Degree - Nursing Assistance
Miami Lakes Educational Center
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