Victoria Coke

State of Florida – Department of Motor Vehicles
Margate, USA

Driver License Examiner II
10/2022 – Current

• Processed requisitions and verified documentation to ensure compliance with state and federal regulations.
• Maintained accurate office records, achieving over 90% compliance during audits.
• Coordinated with vendors and external partners for official documentation verification.
• Resolved customer inquiries and payment discrepancies, guaranteeing precise transactions and adherence to regulations.

Driver License Assistant Manager Trainee
Dates

• Assisted in supervising daily operations, including opening and closing the office, assigning staff duties, and monitoring service delivery.
• Supported training and onboarding of new examiners, ensuring adherence to DMV policies and regulatory requirements.
• Prepared and reviewed daily financial reports, including cash reconciliation and transaction audits, ensuring accuracy and compliance.
• Analyzed workflow and customer service metrics to recommend process improvements that enhanced office efficiency.
• Collaborated with management to resolve escalated customer concerns, maintaining professionalism and regulatory compliance.

Key Contribution – Florida Licensing on Wheels (FLOW)

• Participated in statewide mobile credentialing events, providing license/ID services, registration renewals, and specialty plate transactions to underserved communities.
• Represented the DMV in community outreach, assisting diverse populations and promoting road safety campaigns in coordination with the Florida Highway Patrol.
• Helped ensure smooth FLOW operations by delivering accurate documentation services outside traditional office settings.

• Led a team of 6 staff to execute accurate reservation, billing, and purchasing operations.
• Achieved management of over 200 weekly reservations with less than 2% error rate.
• Conducted daily reconciliation of guest payments and prepared financial reports.
• Worked with vendors to rectify billing discrepancies and implement required adjustments.