Brittany Munoz
Illinois Department of Human Services
Oak Lawn,IL
14
years of professional experience
Detail-oriented Human Services Caseworker with over four years of experience in client interviews and resource referrals. Recognized for strong analytical skills and time management, successfully guiding clients through application processes while ensuring confidentiality and compliance with privacy standards.
Work History
Human Services Caseworker
7 Years 1 Month- Interviewed applicants for services and supported application completion.
- Described procedures, requirements, and benefits to clients and interested parties.
- Maintained strict confidentiality while handling sensitive client information, adhering to all relevant privacy regulations.
- Assisted clients in identifying community resources and connecting with appropriate services.
Office Aide
5 Years- Managed incoming correspondence and directed inquiries to appropriate departments.
- Supported team members with administrative tasks, enhancing overall productivity.
- Skilled with computers, photocopiers, scanners, and voice mail systems.
Crew Member
10 Months- Delivered exceptional customer service while maintaining fast-paced operational standards.
- Operated kitchen equipment efficiently to prepare menu items according to specifications.
- Implemented cleaning procedures to maintain hygiene standards, ensuring compliance with health regulations.
- Worked front counter, drive-thru and other areas.
Education
Bachelor of Arts - Sociology
Skills
Cultural competency
Resource coordination
Client advocacy
Teamwork
Problem-solving
Client assessment
Time management
Attention to detail
Timeline
Human Services Caseworker
Illinois Department of Human Services
07.2019 - CurrentRead More
Office Aide
Biologic Resource Laboratory
05.2014 - 05.2019Read More
Crew Member
White Castle
01.2013 - 11.2013Read More
University of Illinois At Chicago
Bachelor of Arts from Sociology
Read More