Carmen Knight
Houston
Summary
Seasoned professional with 5 years of experience in human services, adept at client assessments and data analysis for eligibility determinations. Skilled in explaining complex program requirements, enhancing client understanding and decision-making.
Overview
6
6
years of professional experience
Work History
Human Services Caseworker
Department of Human Services
10.2021 - Current
- Conduct comprehensive assessments to establish client eligibility for public assistance programs, ensuring adherence to state and federal guidelines.
- Provide clear and accurate explanations of complex eligibility criteria and program requirements to clients, facilitating informed decision-making.
- Gather and analyze client information meticulously to make informed eligibility determinations for aid distribution.
Caseworker
Equus
12.2024 - 06.2025
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Eligibility Assistant
Department of Human Services — Public Aid
06.2019 - 10.2021
- Greeted applicants for public assistance programs, provided initial information, and explained program options to facilitate their understanding and access to available services.
- Screened new applicants, gathering essential data to set up eligibility appointments with intake specialists, ensuring a streamlined intake process.
- Reviewed public records to verify critical applicant information such as birth dates, school attendance, and income, contributing to the accuracy of eligibility assessments.
- Conducted home and collateral visits for verification purposes and entered relevant client and technical data into public aid systems, maintaining the integrity of client records.
Education
Psychology
South Suburban College
Chicago, ILSkills
- Empathy
- Active Listening
- Problem Solving
- Communication
- Technical Proficiency
- Data Entry
- Time Management
- Conflict Resolution
- Microsoft Word
- Cultural Competence
- Case management
- Client assessment
Timeline
Caseworker
Equus
12.2024 - 06.2025
Human Services Caseworker
Department of Human Services
10.2021 - Current
Eligibility Assistant
Department of Human Services — Public Aid
06.2019 - 10.2021
Psychology
South Suburban College