Brittany Nelson
Helena,MT
Summary
Working in customer service for over five years, I excel in navigating my way through issues and being able to resolve them in a professional manner. I am always willing to learn new things that will affectively help me grow in my experiences. I am eager to take on new tasks that will excel my growth in a company.
Overview
7
7
years of professional experience
Work History
Designer and Social Media Manager
Forget Me Not Flowers & Gifts
03.2024 - Current
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Produced high-quality designs for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Streamlined design processes, resulting in increased efficiency and faster project completion times.
Administrative Assistant
Discovery Kidzone Montessori School
11.2023 - 03.2024
- Answer phones and manage CRM
- Perform administrative support functions.
- Prepare and pass out snacks.
- Fill in Classrooms for lunch breaks and when needed.
- Some light cleaning duties.
Cashier 2
East Coast Breeze LLC
03.2021 - 09.2023
- Engage customers in a courteous, helpful and respectful, promptly and politely responds to customer inquiries
- Package customer purchases for removal from the store
- ensure product is displayed correctly
- Perform additional duties as required, but not limited to, display product, receiving product, price changes, correcting inventory
- Arrive to workstation on time, appropriately groomed, dressed and ready to work; work all scheduled shifts, flexible working hours and attends required trainings and meetings
- Provides an accepts ongoing recognition and constructive feedback
- Perform Facebook Marketing on company's Facebook page according to the store procedures and any other future marketing assistance
- Possess excellent customer service skills
- Possess strong organizational skills with attention to detail
- Capable of handling multiple tasks at one time
- Possess strong communication skills
- Work effectively with peers and supervisors to accomplish tasks
Sales Associate
Hibbett Sports
05.2020 - 02.2021
- Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods
- Promote and sell services and merchandise provided by Hibbett I City Gear
- Consistently set goals to grow and improve selling skills and track overall sales
- Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction
- Assist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance
Retail Cashier
Steinmart
10.2018 - 04.2020
- Or in a similar role in sales
- Basic PC knowledge
- Familiarity with electronic equipment, like cash register and POS
- Good math skills
- Strong communication and time management skills
- Customer satisfaction-oriented
- High school degree
- Excellent problem solving skills
- Being capable of signing customers up with a Stein Mart Credit Card or rewards system
- Competitive pay opportunities
- De-escalation skills
CSR - Customer Service Representative
Domino's
01.2018 - 10.2018
- Taking orders over phone and in person
- Greeting customers within 10 seconds
- Building relationships with customers
- Up selling
- Cash handling
- Keeping the customer area clean
Education
AA - General Transfer
Southeastern Community College
Whiteville, NC05.2023
High School Diploma -
North Brunswick High School
Leland, NC06.2020
Adult And Pediatric First Aid/CPR/AED
09.2023
Skills
- Retail Math
- Facebook Advertising
- Social Media Management
- Email Marketing
- Upselling
- Merchandising
- Content Creation
- Retail Sales
- Cash Handling
- Basic Math
- Marketing
- Organization
- Debits & credits
- Order fulfillment
- Technical support
Timeline
Designer and Social Media Manager
Forget Me Not Flowers & Gifts
03.2024 - Current
Administrative Assistant
Discovery Kidzone Montessori School
11.2023 - 03.2024
Cashier 2
East Coast Breeze LLC
03.2021 - 09.2023
Sales Associate
Hibbett Sports
05.2020 - 02.2021
Retail Cashier
Steinmart
10.2018 - 04.2020
CSR - Customer Service Representative
Domino's
01.2018 - 10.2018
AA - General Transfer
Southeastern Community College
High School Diploma -
North Brunswick High School
Adult And Pediatric First Aid/CPR/AED
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