Brittany Nester
Wytheville,VA
Summary
Detail-oriented administrative professional with experience in optimizing workflows and supporting healthcare initiatives. Skilled in data management and training staff, contributing to improved operational efficiency and a collaborative work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Wythe County Community Hospital
Wytheville, VA
03.2021 - Current
- Managed scheduling and coordination of appointments for medical staff to enhance operational efficiency.
- Developed and maintained filing systems to ensure accurate record-keeping and easy access to information.
- Assisted in preparing reports and presentations for departmental meetings, improving communication across teams.
- Streamlined office procedures, resulting in improved workflow and reduced processing times for administrative tasks.
- Trained new administrative staff on office policies and software applications, fostering a collaborative work environment.
- Collaborated with healthcare professionals to support patient care initiatives and improve service delivery processes.
- Implemented tracking systems for inventory management, ensuring adequate supplies for daily operations without overstocking.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated special projects that enhanced community outreach efforts, increasing hospital visibility within the local area.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Cafeteria Worker
Wythe County Community Hospital
Wytheville, VA
11.2019 - 10.2020
- Prepared and served nutritious meals following dietary guidelines to support patient health.
- Maintained cleanliness and organization of kitchen and dining areas, ensuring compliance with safety standards.
- Assisted in inventory management, tracking supplies to optimize ordering processes and reduce waste.
- Collaborated with team members to streamline meal preparation workflows, enhancing overall efficiency.
- Trained new staff on kitchen protocols and food safety practices, fostering a knowledgeable workforce.
- Implemented feedback mechanisms to improve menu offerings based on patient preferences and nutritional needs.
- Monitored food temperatures and quality during service to ensure adherence to health regulations.
- Led initiatives for reducing food waste through portion control strategies and donation programs.
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
Shift Manager
Burger King
Max Meadows, VA
05.2011 - 11.2019
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Managed inventory levels, optimizing stock ordering and reducing waste.
- Implemented employee schedules, balancing labor costs with customer demand.
- Resolved customer complaints promptly, improving overall satisfaction scores.
- Developed training materials to streamline onboarding processes for new employees.
- Coordinated staff meetings, fostering communication and teamwork among crew members.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
High School Diploma -
Fort Chiswell
Max Meadows, VA05-2008
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Drawing labs
- Medication Refills
Accomplishments
CCMA certified with NHA
BLS Certified
Certification
CCMA
BLS
Timeline
Administrative Assistant
Wythe County Community Hospital
03.2021 - Current
Cafeteria Worker
Wythe County Community Hospital
11.2019 - 10.2020
Shift Manager
Burger King
05.2011 - 11.2019
High School Diploma -
Fort Chiswell