Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brittany Schuck

Indianapolis,IN

Summary

Dedicated professional with strong problem-solving and communication skills in customer service. Experience in managing medication overrides and assisting pharmacies, ensuring high customer satisfaction and uninterrupted patient care.

Overview

10
10
years of professional experience

Work History

Pharmacy Help Desk

Continuum
Dallas, Texas
10.2022 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed medication overrides in accounts, ensuring uninterrupted patient care.
  • Assisted pharmacies with member account concerns and questions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Communicated plan changes and account details to members, facilitating issue resolution and enhancing satisfaction.

Security Dispatcher

Trinity Executive Service
Indianapolis, Indiana
05.2021 - 06.2022
  • Managed communication between security personnel and management during incidents.
  • Documented incidents and prepared reports for operational reviews and audits.
  • Used radio, phone or computer to direct crews and other field units to appropriate sites.
  • Communicated regularly with security personnel to ensure safety protocols were followed.
  • Supervised security operations by independently monitoring sites to ensure safety and compliance.

Cashier/Server Trainer

Buffalo Wild Wings
Indianapolis, Indiana
07.2015 - 02.2021
  • Processed customer transactions efficiently at a busy retail environment.
  • Assisted customers with product inquiries and provided excellent service.
  • Maintained cleanliness and organization of the checkout area regularly.
  • Trained new cashiers on register procedures and customer service standards.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Provided exceptional customer service to enhance dining experiences.
  • Managed multiple tables efficiently during peak hours.
  • Handled customer inquiries and resolved issues promptly.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Assisted in training new servers.

Education

High School Diploma -

Lawrence Central High School
Indianapolis
06-2015

Some College (No Degree) - Cosmetology

Aveda Institute
Indianapolis, IN

Skills

  • Medication management
  • Problem resolution
  • Customer communication
  • Care coordination
  • Account oversight
  • Incident documentation
  • Active listening
  • Good Telephone Etiquette

References

References available upon request.

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceHealthcare benefitsWork from home option

Timeline

Pharmacy Help Desk

Continuum
10.2022 - Current

Security Dispatcher

Trinity Executive Service
05.2021 - 06.2022

Cashier/Server Trainer

Buffalo Wild Wings
07.2015 - 02.2021

High School Diploma -

Lawrence Central High School

Some College (No Degree) - Cosmetology

Aveda Institute

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