Brittany O'Malley

• Assigned compliance training
• Internal Audits for employee compliance
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Facilitated timely delivery of tasks to meet organizational and departmental objectives.
• Interview medical assistants for open positions for 25 locations.
• Assist Director of operations with communication of emails/calls to center managers etc.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Placed laboratory tests and scan results in EMR for provider review.
• Created new patient charts and scanned documentation before and after appointments into EHR system.
• Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
• Helped providers with patient procedures such as gynecological examinations, lacerations, splinting with orthoglass.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment request to center manager before depleted.
• Assisted physicians with minor procedures, including preparing exam room, cyst aspiration, lacerations, wound packing, abscess drainage.
• Measured patient spirometry, visual acuity, hearing.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Taught patients about medications, procedures, and care plan instructions.
• Completed EKGs and other tests based on patient presentation in office.
• Employee drug screens, physicals, breath alcohol.

EMR used; Eclinical Works, Experity and Escreen .

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Vitals, Patient History, Verify Medications/allergies
• Assist with any procedures; lacerations, splinting
• Phlebotomy

EMR- Practice Fusion and TriMed

• Precepted newly hired medical assistants to train each on office procedures and important tasks.
• Collected and documented patient medical information such as blood pressure and weight.
• Prepared and administered medications to alleviate patient symptoms.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Assisted in Urgent Care Association requirements by assuring all tasks and guidelines are met per protocols.
• Supported staff
• Triaged, preformed POC testing and scribed
• Patients were between 75-400+ ( during covid)

EMR- Eclinical Works

• Managed multi-line phone system and pleasantly greeted patients.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Supported office staff and operational requirements with administrative tasks.