Brittany Osborne
Grove City,OH
Summary
Detail-oriented Receptionist experienced in managing physical and digital records, schedules, and accounts. Delivered exceptional administrative and customer service support that enhanced team performance and improved customer satisfaction. Focused on resolving issues and streamlining processes to drive operational efficiency.
Overview
21
21
years of professional experience
Work History
Counter Salesperson
Famous Supply
1354 Cleveland Ave, OH
08.2026 - Current
- Assisted customers with product selection and order placement.
- Processed sales transactions using point-of-sale systems.
- Maintained inventory levels and organized stock displays.
Warehouse
Famous Supply
1354 Cleveland Ave, OH
03.2026 - 08.2026
- Executed daily operations with precision to support warehouse efficiency.
- Proposed and implemented solutions that improved team collaboration and output.
- Collaborated with diverse coworkers to meet objectives and resolve product-related challenges.
Supervisor
Sheetz
Urbancrest, OH
08.2025 - 03.2026
- Oversaw a team of XX employees, providing guidance, support, and training to maintain high standards of customer service
- Led team of XX employees, delivering guidance, support, and training to uphold high standards of customer service
- Addressed customer complaints and issues swiftly, enhancing customer satisfaction and encouraging repeat business
- Maintained accurate records of financial transactions including cash handling procedures, deposits, refunds etc
- Managed inventory levels, monitored stock rotation, and coordinated with suppliers for timely delivery of goods
- Conducted regular inspections to ensure compliance with health and safety regulations
CDJR Parts Associate
Jeff Wyler Automotive Family
Canal Winchester, OH
07.2025 - 08.2025
- Processed and managed parts sales returns with accurate documentation for timely resolutions
- Tracked returned parts using inventory management system for proper handling and disposition
- Managed inventory of automotive parts and accessories efficiently.
- Processed incoming shipments and organized parts in the warehouse.
- Assisted customers in locating specific parts and provided product information.
Used Car Sales Associate
Jeff Wyler Automotive Family
Canal Winchester, OH
03.2025 - 07.2025
- Developed and implemented sales strategies that increased showroom traffic and contributed to revenue growth
- Followed up with prospective customers via phone calls or emails to address questions and concerns after initial contact
- Assisted customers in finding suitable used vehicles based on preferences.
- Conducted vehicle inspections to ensure quality and reliability for buyers.
- Collaborated with finance team to facilitate customer loan approvals.
Chevrolet Service Advisor
Jeff Wyler Automotive Family
Canal Winchester, OH
12.2024 - 03.2025
- Delivered exceptional customer service by promptly greeting customers, assessing needs, and recommending tailored services to enhance satisfaction
- Communicated clearly with customers to explain recommended repairs and maintenance, fostering transparency and building trust
- Executed quality control checks on completed repairs to verify compliance with company standards prior to vehicle return
Supervisor
Sheetz
Columbus, OH
06.2024 - 12.2024
- Managed daily operations, ensuring efficient establishment functionality as Manager on Duty
- Oversaw team of XX employees, providing guidance and training to uphold customer service standards
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and repeat business
- Maintained accurate financial records, including cash handling, deposits, and refunds
- Maintained accurate records of financial transactions including cash handling procedures, deposits, refunds etc
- Conducted regular inspections to ensure compliance with health and safety regulations
Order Processor
Crystal Arts Import
Columbus, OH
08.2022 - 12.2022
- Reviewed orders for completeness and escalated incomplete orders for timely processing.
- Calculated total charges for merchandise, services, and shipping to ensure accurate billing.
- Filed copies of orders received, and posted orders on records.
- Computed total charges for merchandise and services and shipping charges.
- Verified customer and order information for correctness, checking it against previously obtained information.
- Filed copies of orders received, and post orders on records.
BDC / Receptionist
Germain Toyota of Columbus
Columbus, OH
06.2022 - 08.2022
- Routed phone calls to recipients and managed internal business correspondence to ensure efficient communication.
- Provided product information and resolved concerns to assist customers.
- Answered inquiries about company products, services, and pricing, providing accurate information to assist customers.
- Greeted visitors and directed guests to facility locations, enhancing visitor experience and support.
- Arranged meetings and appointments according to staff availability and updated company calendars.
Homemaker
The Osborne House Hold
Glen Burnie, MD
03.2007 - 06.2022
- Facilitated daily living activities including hair care, oral hygiene, and bathing to promote personal well-being
- Provided emotional support and compassionate care to help individuals navigate stressful situations
- Managed household services like meal preparation and cleaning to ensure a comfortable living environment
- Educated children at home through structured lesson plans and activities
Accounts Receive Clerk
Bob McDorman
Canal Winchester, OH
09.2006 - 03.2007
- Informed managers with daily activity reports on invoicing, payments, and notable issues to support decision-making
- Managed cash flow by accurately handling transactions and maintaining financial records. expertly, securing funds, posting receipts, and preparing deposits
- Resolved receivables variances and reconciled accounts, collaborating with management to enhance accuracy
- Kept managers informed with daily activity reports detailing invoicing, payments, and notable issues
Front Desk Receptionist
Bob McDorman
Canal Winchester, OH
07.2006 - 09.2006
- Coordinated appointments by notifying staff of arrivals and preparing materials for meetings to ensure efficient use of time.
- Facilitated business operations by managing pick-up and delivery of outgoing mail, ensuring timely communication.
- Collected payments for services and updated accounts to reflect new balances.
- Processed payments for services and maintained accurate account records to reflect updated balances.
Leasing Associate
Oakwood Managment
Reynoldsburg, OH
03.2006 - 07.2006
- Showcased residences with virtual and in-person tours to expertly feature and benefits
- Managed resident relations, proactively addressing issues before, during, and after move-in
- Conducted sales efforts via telephone, email, and in-person to drive lease agreements
Front Office Receptionist
Bob McDorman
Canal Winchester, OH
10.2005 - 03.2006
- Coordinated pick-up and delivery of outgoing mail, ensuring timely business operations
- Fielded incoming telephone calls, addressing inquiries, directing callers, and taking messages for staff to enhance communication flow
- Managed appointment schedules by notifying staff of arrivals and preparing materials for one-on-one and group meetings.
Education
DIPLOMA -
Light House Christian Academy
Skills
- Sales
- Customer support
- Dealership experience
- Sales strategies
- Customer engagement
- Order processing
- Cash handling
- Cash register
- Inventory management
- Organizational skills
- Time management
- Microsoft Outlook
- Microsoft Word
- Microsoft Powerpoint
- QuickBooks
- Accounting software
- Title processing
- Guest services
- Merchandising
- Communication skills
Timeline
Counter Salesperson
Famous Supply
08.2026 - Current
Warehouse
Famous Supply
03.2026 - 08.2026
Supervisor
Sheetz
08.2025 - 03.2026
CDJR Parts Associate
Jeff Wyler Automotive Family
07.2025 - 08.2025
Used Car Sales Associate
Jeff Wyler Automotive Family
03.2025 - 07.2025
Chevrolet Service Advisor
Jeff Wyler Automotive Family
12.2024 - 03.2025
Supervisor
Sheetz
06.2024 - 12.2024
Order Processor
Crystal Arts Import
08.2022 - 12.2022
BDC / Receptionist
Germain Toyota of Columbus
06.2022 - 08.2022
Homemaker
The Osborne House Hold
03.2007 - 06.2022
Accounts Receive Clerk
Bob McDorman
09.2006 - 03.2007
Front Desk Receptionist
Bob McDorman
07.2006 - 09.2006
Leasing Associate
Oakwood Managment
03.2006 - 07.2006
Front Office Receptionist
Bob McDorman
10.2005 - 03.2006
DIPLOMA -
Light House Christian Academy