Brittany Owen
Springfield,IL
Summary
Proven to excel in high-volume environments, I enhanced guest experiences at Weebles Bar & Grill by leveraging strong multitasking abilities and outstanding customer service skills. My proficiency in cash handling and commitment to cleanliness contributed significantly to operational efficiency and team success.
Overview
5
5
years of professional experience
Work History
Bartender
Weebles Bar & Grill
Springfield, IL
02.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
Motorheads Bar & Grill
Springfield, IL
01.2021 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cashier
Fairlane Diner
Sherman, IL
09.2019 - 03.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Associate of Arts - Psychology
Lincoln Land Community College
Springfield, IL05.2024
Certificate - Paralegal Studies
Lincoln Land Community College
Springfield, IL11.2021
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Outgoing Personality
- Cleanliness and hygiene
- Organizational ability
- Professional Appearance
- Fast Learner
Timeline
Bartender
Weebles Bar & Grill
02.2021 - Current
Server
Motorheads Bar & Grill
01.2021 - 06.2021
Cashier
Fairlane Diner
09.2019 - 03.2020
Associate of Arts - Psychology
Lincoln Land Community College
Certificate - Paralegal Studies
Lincoln Land Community College