Brittany Pablo
Converse,TX
Summary
Dynamic Licensed Insurance Agent with Mutual Of Omaha Insurance Company, leveraging insurance sales expertise and exceptional communication skills to enhance client satisfaction. Proven track record in generating leads and providing tailored solutions, demonstrating compassion and empathy while effectively managing high-stress situations. Committed to delivering outstanding service and achieving goals.
Overview
7
7
years of professional experience
Work History
Licensed Insurance Agent
Mutual Of Omaha Insurance Company
08.2024 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Generated leads through cold-calling, networking and other outreach methods.
- Educated clients on insurance policies and procedures.
Healthcare Customer Service Representative
Health Texas Medical Group
04.2021 - 08.2024
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- upsold vitamins sold in the clinic to customers
Certified Nursing Assistant
Sundance Health Center
06.2020 - 04.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Critical Care Unit Secretary/CNA
Wellspan Health- York Hospital
05.2018 - 05.2020
- Streamlined administrative processes through effective use of software tools such as electronic health records, scheduling applications, and data management systems.
- Contributed to patient satisfaction by providing compassionate support and assistance to patients'' families during their time in the unit.
- Maximized productivity by skillfully prioritizing tasks according to urgency levels while maintaining attention to detail.
- Demonstrated exceptional customer service skills while fielding phone calls, answering questions, and directing inquiries to appropriate personnel within the Critical Care Unit.
- Ensured accurate data entry of physician orders into electronic health record systems for proper implementation by clinical staff.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Documented patient information and care activities in electronic health record.
Education
Life And Health Insurance
Exam RX
06-2024
Certified Nursing Assitant
York County Technical School
York Pa05-2016
High School Diploma -
Red Lion Sr High
Red Lion, PA06-2009
Skills
- Insurance sales expertise
- Goal oriented approach
- Time management
- Compassion and empathy
- Call center experience
- Stress tolerance
- Multitasking and organization
- Verbal and written communication
Timeline
Licensed Insurance Agent
Mutual Of Omaha Insurance Company
08.2024 - Current
Healthcare Customer Service Representative
Health Texas Medical Group
04.2021 - 08.2024
Certified Nursing Assistant
Sundance Health Center
06.2020 - 04.2021
Critical Care Unit Secretary/CNA
Wellspan Health- York Hospital
05.2018 - 05.2020
Life And Health Insurance
Exam RX
Certified Nursing Assitant
York County Technical School
High School Diploma -
Red Lion Sr High
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