Brittany Paredes

• Collaborating with team members to improve response times and streamline processes.
• Managing high call volumes while providing exceptional customer support and maintaining professional composure.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

● Maintained quality of product by checking labels, packaging and other factors.

● Utilized computerized process control systems to monitor and adjust chemical process variables.

● Trained new team members by relaying information on company procedures and safety requirements.

● Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.

● Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.

• Responded to customer needs through competent customer service and prompt problem-solving.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective.