Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Parker

Dahlonega,GA

Summary

Enthusiastic and motivated and passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with over 10 years of experience dedicated to providing highest quality service and making customers feel welcome.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Krumm Agency LLC
03.2019 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Commercial Sales Representative

Citizens General Insurance
06.2019 - 03.2020
  • Identified business prospects in target markets and developed defined marketing plans to attract new clients.
  • Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
  • Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
  • Presented bids and contracts for potential clients to review during meetings.
  • Drafted, submitted and processed sales contracts for orders received.
  • Provided day-to-day support for Workers comp and General Liability accounts by answering inquiries, checking availability of products and corresponding with customers via email.

Horse Rider/ Riding Instructor

Private Individual
02.2018 - 06.2019
  • Cleaned and maintained facility with 50 horses and adhered to veterinary visit schedule, feeding routines and cleaning practices.
  • Taught proper communication and riding commands for optimal control and safety around horses.
  • Supported riders' pursuit of advanced equestrian sports such as Barrel Racing, Pole Bending, and Breakaway roping.
  • Educated students on proper hoof care, vitamin and food supplements and proper conditions for horse health maintenance.
  • Supported students in identifying, setting and achieving personal goals.

Customer Service Associate

The Norton Agency
11.2016 - 02.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Associate/Sales Associate

Dykstra And Kemp Insurance Agency
09.2014 - 11.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.

Barrel Racer

IPRA
05.2012 - 06.2014
  • Promoted positive attitude and competitive spirit during training and gameplay.
  • Adapted quickly to changing game plans and strategies.
  • Managed my time effectively to ride all the horses in my care.
  • Managed time effectively while traveling for Rodeo, attending Practice, and going to classes.

Education

Associates - Business Management

Lanier Technical College
Oakwood, GA
05.2016

High School Diploma -

North Forsyth High School
Cumming, GA
05.2012

Skills

  • Customer Relationship Management
  • Customer Complaint Resolution
  • Prioritizing Calls
  • Complaint Logging and Resolution
  • Document and Records Management
  • Customer Service

Certification

  • Currently holds Licenses in Health, Accident and Medicare for 8 years.
  • Currently holds Licenses in Auto and Property

Timeline

Commercial Sales Representative

Citizens General Insurance
06.2019 - 03.2020

Customer Service Associate

Krumm Agency LLC
03.2019 - Current

Horse Rider/ Riding Instructor

Private Individual
02.2018 - 06.2019

Customer Service Associate

The Norton Agency
11.2016 - 02.2018

Customer Service Associate/Sales Associate

Dykstra And Kemp Insurance Agency
09.2014 - 11.2016

Barrel Racer

IPRA
05.2012 - 06.2014

Associates - Business Management

Lanier Technical College

High School Diploma -

North Forsyth High School

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Brittany Parker