Brittany Parnell
Professional Background
Rochester,NY
Summary
Strategic leader with extensive experience in directing high-volume operations and enhancing organizational performance. Drives efficiency and compliance while elevating service standards through operational expertise. Builds accountable team cultures and optimizes workflows to deliver measurable results in complex environments. Demonstrates strong leadership and a results-oriented approach aligned with business objectives.
Overview
16
16
years of professional experience
5
5
Certifications
Work History
Budtender
Mango Cannabis
Rochester, NY
05.2026 - Current
- Greeted each customer warmly upon arrival, fostering an inclusive atmosphere that encouraged repeat visits.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Educated customers on responsible consumption practices, enhancing their enjoyment and safety in cannabis use.
- Designed and executed creative merchandising techniques for cannabis displays, effectively highlighting featured products to drive sales.
- Managed high volume of cash with 100% accuracy rate.
Prepared Foods Associate Team Leader
Whole Foods
Rochester, NY
10.2024 - 04.2026
- Monitored associate performance metrics closely, identifying areas for targeted coaching or training interventions as needed.
- Organized training programs for associates to increase awareness of industry trends and best practices.
- Assisted in recruitment efforts, interviewing candidates and determining best fits for the organization''s needs and culture.
- Maintained a proactive approach to risk management, identifying potential pitfalls and taking appropriate action to mitigate impacts on the team''s objectives.
- Streamlined task delegation processes, enabling timely completion of responsibilities and alleviating workload on team members.
- Provided constructive feedback during performance evaluations, fostering an environment of continuous improvement within the team.
- Conducted regular reviews of operations and identified areas for improvement.
Dietary Office Supervisor
URMC SMH
Rochester, NY
08.2023 - 10.2024
- Supervised daily operations and staff within dietary and food service units, enhancing patient satisfaction and food quality.
- Managed scheduling, performance evaluations, and disciplinary procedures, supporting adherence to hospital and HR policies.
- Conducted training on ICARE values, safety, and customer service, ensuring compliance with DOH and JCAHO standards.
- Participated in HACCP audits and quality assurance programs, verifying sanitation, labeling, and equipment compliance.
Prepared Foods Team Leader
Sam's Club
Latham, NY
11.2021 - 08.2023
- Streamlined food preparation processes, enhancing operational efficiency and minimizing waste.
- Managed daily operations, delegating tasks effectively for smooth workflow and timely completion.
- Handled staffing needs by recruiting qualified candidates, conducting interviews, hiring top talent, providing orientation/training programs.
- Established strong vendor relationships, ensuring reliable product sourcing and optimizing purchasing costs.
- Analyzed sales data to identify trends, informing strategic decisions on product offerings and promotions.
- Managed staffing needs by recruiting qualified candidates, conducting interviews, hiring top talent, and leading orientation/training programs.
Food & Nutrition Supervisor
URMC HH
04.2020 - 09.2021
- Conducted tray line activities serving more than 300 patients within the hospital
- Stored food items in safe, organized, hazard-free environment, minimizing risk of contamination.
- Ensure that food items are stored in a safe, organized, and hazard-free environment.
- Increased overall efficiency through effective scheduling and allocation of tasks among kitchen staff members.
- Enforced strict adherence to workplace safety guidelines, promoting a culture of safety among staff.
- Ensured timely meal preparation and delivery, contributing to increased customer satisfaction and positive dining experiences.
- Complied with all applicable local, state, and federal regulations governing food service establishments within the facility's jurisdiction.
Sous Chef
Leisure Care LLC
04.2019 - 04.2020
- Oversaw kitchen operations, coordinated menu preparation, and executed cooking processes to maintain high culinary standards.
- Prepared, stored, and presented food according to dietary standards.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Planned and directed high-volume food preparation in fast-paced environment.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
Kitchen Supervisor
ETW Living Center
08.2017 - 04.2019
- Monitored food preparation, production, and plating to ensure consistent quality standards.
- Controlled food costs and managed inventory to maintain budget adherence.
- Controlled food costs and managed inventory.
- Trained new team members on kitchen procedures and safety protocols to enhance operational efficiency.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
Kitchen Team Leader
ETW Living Center
10.2010 - 08.2017
- Supervised vendor order processing from Sysco, Palmer's, US Foods, and JFS while coordinating employee scheduling via Kronos software to ensure seamless operations.
- Collaborated with administrators to enhance operations and effectively address corrective actions.
- Regularly reviewed menu options, updating dishes based on seasonal availability, trends, and customer feedback.
- Reviewed and updated menu options based on seasonal availability, trends, and customer feedback to align offerings with customer preferences.
- Partnered with administrators to improve operations and resolve corrective actions.
Education
Bachelor of Science - Criminal Justice
Rochester Institute of Technology
Rochester, NY 05.2001 -
Associate of Science - Criminal Justice
Bryant & Stratton College
Rochester, NY 05.2001 -
Skills
- Cannabis knowledge
- Product knowledge
- Customer service
- Sales strategies
- Customer relationship management (CRM)
- Product recommendations
- Inventory management
- Vendor relations
- Decision-making
- Problem-solving
- Time management
Certification
ServSafe Food Protection Manager Certification
Timeline
Budtender
Mango Cannabis
05.2026 - Current
Prepared Foods Associate Team Leader
Whole Foods
10.2024 - 04.2026
Dietary Office Supervisor
URMC SMH
08.2023 - 10.2024
Prepared Foods Team Leader
Sam's Club
11.2021 - 08.2023
Food & Nutrition Supervisor
URMC HH
04.2020 - 09.2021
Sous Chef
Leisure Care LLC
04.2019 - 04.2020
Kitchen Supervisor
ETW Living Center
08.2017 - 04.2019
Kitchen Team Leader
ETW Living Center
10.2010 - 08.2017
Bachelor of Science - Criminal Justice
Rochester Institute of Technology
05.2001 -
Associate of Science - Criminal Justice
Bryant & Stratton College
05.2001 -
ADDITIONAL EXPERIENCE
- Line Cook
The Retreat – Rochester, NY | Sept 2019 – Nov 2021 - Pizza / Production Cook
Salvatore’s Pizzeria – Rochester, NY | July 2021 – Feb 2024 - Cook
Windjammers – Rochester, NY | Apr 2019 – Aug 2020 - Assistant Manager / Crew Member
Dunkin’ Donuts – Rochester, NY | July 2012 – Aug 2014